Does your remote support have superpowers?

| By: Jeff Bishop

You’ve got a business to manage, which means you need a lot more than a one-size-fits-all solution. And chances are, you’re having a hard time finding solutions that meet all of your needs. Finding a better fit starts with a high-performance solution that offers extensions to increase capabilities.


An extension is a small program packet that connects with your solutions to add custom functionality and enable new tasks that address unmet needs. The right extensions make software flexible, so that you can customize functionality, but in an expanding market, how to you know which extensions to choose?

Start with three extension categories that are designed to enhance your work.

  1. Connect third-party extensions

Your software solutions don’t operate in a vacuum, so you need extensions that support integration with third-party vendors. By allowing your solutions to work alongside others in a tightly connected setup through extensions, you expand your functional toolbox without having to manage another solution separately.

  1. Make page modifications

The ability to add, remove, or rearrange page elements help you make sure the information you need is quickly accessible at all times, and that can be a game-changer when it comes to support. Page modification extensions allow you to customize specific pages to display information in a specific way, and a flexible extension gives you the ability to experiment with different configurations to find the right fit.

  1. Add new event triggers

Event trigger extensions act as lookouts, watching for specific actions and reacting to them in predetermined ways. Think of a webpage button, which watches for clicks and then reacts by sending an email, prompting a download, or taking some other assigned action. Try implementing event triggers to entice customers to make a purchase at varying points along your page, increasing your conversion rates.

Extensions power up your ability to efficiently resolve issues, and give your customers added functionality that improves their customer experience. They make it possible to improve performance with small, manageable changes rather than a wide-scale investment in new systems.

As it happens, you can experience the power of ConnectWise Control® and ConnectWise Control's extensions for yourself. Get started with guidance on how to install your ConnectWise Control extension, or start your free trial to experience a 14-day, fully functional tour of all ConnectWise Control has to offer.