ConnectWise Control 101: the Report Manager extension

Posted:
10/27/2016
| By: Jeff Bishop

A few months ago, we released the Reporting Manager extension. As we developed this initial iteration, it was important we provided a method for admins to collect information from a wide range of data sets. We would like to showcase in more detail how the Reporting API and Report Manager can be an enterprise-grade resource for technology businesses.

How it works

The Report Manager extension is a tool for constructing queries and generating reports based on different ConnectWise Control® session activities. This extension utilizes the ConnectWise Control Reporting API introduced in ConnectWise Control version 5.5.

The Reporting API opens the ConnectWise Control database, but the Reporting Manager extension gives a more focused view of select data.

Types of reports

The Report Manager can generate two main categories of reports: reports based on properties and reports based on events.

Reports based on properties will retrieve descriptive information about a session or session connection, such as a session’s ID, a host’s name, and a session type. Reports based on events will return items that have occurred within the context of a session or session connection.

Examples of events include processing a reinstallation, whether a session name has been modified, sending a print job, and running a command, etc.

The extension currently provides raw reports of data delivered as a .csv, .xml, or .json format. But don’t worry–we’ve got a templated version that simplifies this process even more in the works! Stay tuned for even more efficiency-driving features.