Best Practices for Escalating Tickets

You’re in the business to offer exceptional service and help your clients operate smoothly. Effectively managing every ticket for every client issue can be time consuming and tough—especially without the proper best practices in place to help. Since...

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The Integration That Makes Procurement Simple

Most technology professionals don’t usually jump for joy when they hear procurement. In reality, it’s a task most struggle with. When the products you use can’t define a solid and efficient procurement process, it can heavily impact your bottom line—...

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Passportal Integration Spotlight

Having strong security protocols baked into your remote services is critical to success. But sometimes what’s available in your existing solution isn’t enough. The Passportal’s integration is a dynamic combination that adds password protection and do...

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ConnectWise Control 101: The Shared Toolbox

One of the key features of ConnectWise Control (formerly ScreenConnect), is our Shared Toolbox.  With the Shared Toolbox, the administrator can upload self-contained executables to the ConnectWise Control server. Unlike the personal toolbox, tools th...

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