Looking for ways to better manage your users? Try organizing them into different roles. Each role has a set of permissions that can affect the visibility of the Host page and define a user’s in-session experience.

No time for a lengthy read? Watch this video to see what you can gain from using permissions within ConnectWise Control™ (formerly ScreenConnect).

For example, you may want to set up a Tier One Support group that can only conduct support sessions, a Server Team that can only join server sessions with Access agents installed, and a Desktop Team that can connect to both Access and Support sessions. This article will discuss the revamped role-based security feature within ConnectWise Control™ (formerly ScreenConnect).

The role-based permissions have been reorganized into two categories:

Firstly, Global permissions are not related to a session grouping, but instead encompass more broad functionality like the ability to access the Administration page, manage the shared toolbox, create session groups, create support and meeting sessions, and build Access installers.

TierOneSupport_Figure1

Secondly, scoped permissions are specifically related to grouping, or organizing sessions into groups. The configurable permissions include the ability to view, join, and end sessions within the group, as well as access to specific features like run tools, run commands, and add notes.

TierOneSupport_Scoped_Figure2

Since these configurable permissions inherit from the parent group, you could set up a group that has a base set of permissions that allow users to view, join, edit, and end sessions in any support session group.  You could then add items like add and remove notes, transfer files, and run tools in specific support session groups.

TierOneSupport_Inherit_Figure3

The clone feature allows an administrator to make a copy of an existing role.  Using the cloned group makes it simple to create a role with some basic permissions, and then add additional roles that have more specific permissions. (See Figure 4)

TierOneSupport_Clone_Figure4

Have we piqued your interest in user roles and permissions? Excellent! We have loads more on this topic and its many benefits on our Help page. Just visit our website to discover what unmatched remote control technology can do for your business!

Craft the Perfect User Experience

Role-based permissions are just the tip of the service excellence iceberg.

Start Here

Craft the Perfect User Experience

Role-based permissions are just the tip of the service excellence iceberg.

Start Here
Jeff Bishop

Jeff Bishop

Jeff Bishop serves as General Manager of ScreenConnect, and has worked with the company since its initial launch in 2009, under then parent company Elsinore Technologies. Prior to that, Jeff was a field service engineer...

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