Love Veeam? Then you’ll love our new MSP-exclusive ConnectWise integration

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Guest Author

Sam Nicholls is a senior manager for Global Product Marketing at Veeam, combining over 10 years of sales, alliance management and product marketing experience in the IT industry. Sam has developed a strong track record of success and knowledge across multiple markets and trends within today’s enterprise, including virtualization, cloud computing, hyper-converged infrastructure and data protection technologies.

Managed service providers (MSPs) are playing an increasingly critical role in helping businesses’ digital transformation dreams come true – including their backup and disaster recovery initiatives. In fact, a recent 451 Research study, commissioned by Microsoft®, revealed 56% of organizations leveraging managed services indicated they were also looking to utilize a managed backup and recovery service.

This need presents a massive opportunity for MSPs looking to drive new revenue and differentiate themselves, by optimizing existing backup services and extending their portfolio to include cloud backup and disaster recovery as a service (DRaaS). Yet despite these clear advantages, a larger, more diverse set of offerings raises the question: How do I efficiently manage my growing portfolio?

Cross-platform integration and interoperability is key to a thriving MSP business. By choosing to standardize your business on natively integrated, proven solutions, you can achieve:

  • A holistic view of all your customers & the services you provide them
  • Increased agility when delivering & updating new managed services
  • Easier SLA attainment with faster, more efficient issue remediation
  • Streamlined accounting through the consolidation of invoices

Veeam Availability Console, a free, cloud-enabled management platform built specifically for service providers, allows you to remotely manage and monitor the availability of your customers’ virtual, physical, and cloud-based workloads – protected by Veeam solutions – with ease. The soon-to-be released Veeam Availability Console (Update 1), features native integration with ConnectWise Manage®. This integration makes it easy for service providers to deliver more value to their customers, while also reducing administration by consolidating the management, monitoring, and billing of multiple services – including data protection – into a single pane of glass.

Easily expand your services

Seamless integration allows for automatic synchronization and mapping of companies between Veeam Availability Console and ConnectWise Manage, simplifying the addition of new offerings – including cloud backup and DRaaS – to your services portfolio.

Resolve issues faster

Whenever an alarm—including a failed backup or customer exceeding storage quota—is generated, Veeam Availability Console automatically triggers the creation of a ticket within ConnectWise Manage, for faster resolution before there’s an impact to your customers’ business.

Reduce billing complexities

Automatically import all billing and usage data for your services—powered by Veeam Availability Console—into ConnectWise Manage, consolidating the billing of all of your managed services into a single invoice for your customers.

To learn more about optimizing your managed backup services and expanding your portfolio to include cloud backup and DRaaS, visit