ConnectWise Wins Big at IT Europa Awards Gala

IT Europa Award

Break out the champagne and raise a glass because we’re proud to announce that ConnectWise has won the Software-as-a-Service (SaaS) award at the European IT & Software Excellence Awards 2017! 

Big Data Success Starts from the Top Down


What is big data? Big data is defined as extremely large data sets that can be analyzed to reveal patterns, trends, and associations, especially relating to human behavior and interactions.

5 Ways to Use RMM to Generate Recurring Revenue


You know that building out monitors and scripts to automate your IT services will make your managed services practice more efficient, successful, and profitable. Your next question may be, “Where can I start applying that automation so I can generate more recurring revenue for my business?”

8 Essential Steps to Implement IT Best Practices

Top 7 Service Desk KPIs to Use

In the past, we’ve defined best practices and looked at how they benefit your business. Now let’s talk about how to implement best practices so you’ll start seeing results.

Windows Server 2016: 5 Things You Need to Know

5 Things to Know About Windows Server 2016

On October 12th, Microsoft released their latest server operating system – Windows Server 2016. To ensure your success, we’ve gathered a list of the top 5 things you need to know.

Customer Journey: Support is Your Time to Shine

Satisfying Customer Support and Service

“Everyone in your organization should know a customer across every touchpoint, using that knowledge to grow the relationship.” – Barbie Moser Zinck, Business & Technology Strategist

The Customer Journey: What Customers Really Want to Buy

Navigating the Customer Journey

“A satisfied customer is the best business strategy of all.” – Michael LeBoeuf The US Department of Commerce reports the first quarter of 2016 saw $92.8 billion in e-commerce sales. Impressive, you say, but what does that have to do with the world of technology solution providers? Stay with me here. As consumers, we’re all…

Read More

The Customer Journey: Hit the Road with a Handoff to Sales

Handoff from Marketing to Sales

“You don’t close a sale. You open a relationship.” – Patricia Fripp, sales presentation coach & speaker This probably isn’t the first time you’ve read that popular sales quote, but I think it’s a particularly fitting thought for this third part in my series about the Customer Journey.

The Customer Journey: Building Awareness for Your Business

Building Awareness

Today’s customers are looking for much more than just another product or service to buy. They want you to come to the table with real solutions to their technology problems. You know your company is strongly positioned to meet that need, but are your potential (or even existing) customers aware of that?

How to Navigate a Successful Customer Journey

Customer Journey Success

“We see our customers as guests invited to a party, and we are the hosts. It’s our job every day to make every aspect of the customer experience a little better.” – Jeff Bezos, CEO, Amazon No matter where they are, what they do, how big or small, there’s a common thread that can be…

Read More