As a technology solution provider (TSP), you have two choices. You can be your own boss, be passionate about the work you do and work hard for your success. Sound good? Option two is even better. With the right preparation and foundation, you can have a business that runs so smoothly and effortlessly that you…
You know that building out monitors and scripts to automate your IT services will make your managed services practice more efficient, successful, and profitable. Your next question may be, “Where can I start applying that automation so I can generate more recurring revenue for my business?”
In the past, we’ve defined best practices and looked at how they benefit your business. Now let’s talk about how to implement best practices so you’ll start seeing results.
On October 12th, Microsoft released their latest server operating system – Windows Server 2016. To ensure your success, we’ve gathered a list of the top 5 things you need to know.
“Everyone in your organization should know a customer across every touchpoint, using that knowledge to grow the relationship.” – Barbie Moser Zinck, Business & Technology Strategist
“A satisfied customer is the best business strategy of all.” – Michael LeBoeuf The US Department of Commerce reports the first quarter of 2016 saw $92.8 billion in e-commerce sales. Impressive, you say, but what does that have to do with the world of technology solution providers? Stay with me here. As consumers, we’re all…
“You don’t close a sale. You open a relationship.” – Patricia Fripp, sales presentation coach & speaker This probably isn’t the first time you’ve read that popular sales quote, but I think it’s a particularly fitting thought for this third part in my series about the Customer Journey.
Today’s customers are looking for much more than just another product or service to buy. They want you to come to the table with real solutions to their technology problems. You know your company is strongly positioned to meet that need, but are your potential (or even existing) customers aware of that?
“We see our customers as guests invited to a party, and we are the hosts. It’s our job every day to make every aspect of the customer experience a little better.” – Jeff Bezos, CEO, Amazon No matter where they are, what they do, how big or small, there’s a common thread that can be…
Once upon a time, the neighborhood of your business was made up entirely of the clients whose systems you could physically access. We’ve supported you through the shift from that limited break/fix space to a larger world of managed services, which opened up your IT neighborhood to include even more clients.