Big Data Success Starts from the Top Down

Big-Data

What is big data? Big data is defined as extremely large data sets that can be analyzed to reveal patterns, trends, and associations, especially relating to human behavior and interactions.

How PSA & RMM Integration Saved the Day for One TSP

PSA & RMM Integration Case Study

Brian Marshall is the vCIO of Velocity Network. We sat down with him recently to discuss how his team uses ConnectWise Manage and Automate to transform their internal operations.

9 Tips for Pitching Services to New Clients

How to Craft Sales Pitch

Every good buyer-seller relationship starts with a successful pitch. How else are you going to draw your prospective client in and convince them of the awesome ways your services will enhance their business?

Windows Server 2016: 5 Things You Need to Know

5 Things to Know About Windows Server 2016

On October 12th, Microsoft released their latest server operating system – Windows Server 2016. To ensure your success, we’ve gathered a list of the top 5 things you need to know.

HIPAA Compliance with ConnectWise & LabTech

HIPAA Compliance with ConnectWise Suite

HIPAA compliance represents an entire threshold of challenges for technology solution providers (TSPs) who service the healthcare industry. No one knows that fact better than the team at Doberman Technologies LLC.

The Customer Journey & Billing: One Partner’s Story

4 Billing Best Practices

We sat down with 10-year strong ConnectWise partner, Amy Kardel, to talk about the customer journey and billing process at her business. As co-owner of Clever Ducks, a San Luis Obispo-based technology solution provider (TSP), she’s experienced the difference between a smooth billing process, and a not-so-smooth one.

Irritated with your PSA? Find a Better Way to Cloud.

Find a Better Way to Manage The Cloud

Have you ever suffered downtime with your cloud-based business management tool? Lost productivity, profitability, and customer satisfaction end up costing you a lot of money. Losing access to your cloud-based business management platform is terrifying for a reason. At ConnectWise, we get it. You need TRUE 5/9s uptime, not empty promises that leave you down…

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Stop the Madness: Top 4 Frustrations that Anger Tech Service Providers

If you’re a tech services provider, you probably have anger issues. Don’t worry, that’s not an attack on your personal character. What we’re talking about here are the common tech industry frustrations that negatively impact communication with clients and level of service delivery. Here’s how to handle four hotbeds of irritation that lead to tech…

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From a PSA to Business Management Platform

The game-changing software of professional service automation (PSA) has been a foundational force in technology services. But with explosive industry growth came a realization that even the most progressive software can drive success only so far. Tech solutions providers needed more. Enter the evolution from PSA to Business Management Platform (BMP). Decades of partnering with…

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Automating Your Tech Company: Maximizing ROI With Automation

As a professional in the industry, you’re obviously onboard with the advantages of technology. And you’re no stranger to the streamlining benefits of automating your business processes. But have you done it yet? If not, maybe it’s because you haven’t quite come to terms with the specific advantages to your business. But more likely, it’s…

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