This isn’t your average fluffy cloud rolling across the sky. The one that’s taking over our industry is moving at a rapid rate, and if you don’t act now, your business will get left behind. Not maybe, absolutely.
Service Desk vs. Help Desk. Hmmm. But…aren’t they the same thing?
In the past, we’ve defined best practices and looked at how they benefit your business. Now let’s talk about how to implement best practices so you’ll start seeing results.
Onboarding is the first time new clients get to see how you operate. It’s when first impressions are formed; impressions that could have a lasting impact. And if you don’t deliver on promises that were made during the sales process, what impression do you think they’ll be left with?
As a former MSP myself, I know what it’s like to try to make sense of pricing. I quickly learned that the right price was more about perceived value than competing with the market. So many new technology solution providers (TSP) just throw a price out there to see if it sticks. That’s dangerous, and…
A Help Desk is designed to be the first point of contact for customers when they have requests or problems with their technology services. And you, as the technology service provider are responsible for addressing those issues as quickly and efficiently as possible. It is essential, then, to ensure a strategic method of managing this…
You wouldn’t want an architect to build your new home without a blueprint, or to buy a new car that didn’t come with a warranty. A service level agreement (SLA) serves as both a blueprint and a warranty for your IT services. It lays out the specific details of your services, priorities and responsibilities, and…
When you boldly implement a new business model, it’s critical that you get your current clients to buy in so your business can remain profitable. But that can be tough if you go into the process without a plan. After all, change is scary for clients when they’re comfortable with your current offerings.
You can plug your ears. You can stick your head in the sand. But you can’t hide from the fact that the cloud has covered the industry, and it’s here to stay. Sure, it’s getting harder to tell the difference between hyped up trends and foundational movements. But trust us when we say:
Creating new practice areas at your business? Before you dive into marketing your expanded services, take a step back and analyze your pricing. Are you set up to bill and invoice as efficiently as you can be? Is your pricing accurate, or are you somewhere between undercharging and overcharging?