You’ve put in the hours, done the work, and answered every question. You’ve taken late night phone calls, answered 3 AM emails, and done everything you can to reassure. And all that work paid off when your prospective client said “yes!” and your business relationship officially started.
Today’s service desk technologies and reporting packages make it easy to capture copious amounts of performance data, which is great. But…where does that get you? Or more to the point, how can that data help you improve your team’s performance?
You wouldn’t want a client’s server to go down and you not know about it. That downtime is killing their profit and could also potentially kill your relationship with their business. Remote monitoring prevents that nightmare from happening.
“Everyone in your organization should know a customer across every touchpoint, using that knowledge to grow the relationship.” – Barbie Moser Zinck, Business & Technology Strategist
“A satisfied customer is the best business strategy of all.” – Michael LeBoeuf The US Department of Commerce reports the first quarter of 2016 saw $92.8 billion in e-commerce sales. Impressive, you say, but what does that have to do with the world of technology solution providers? Stay with me here. As consumers, we’re all…
Technology has made everything instant. Gone are the days of playing phone tag, and waiting around for voicemail responses. To best meet your customers’ needs, innovate your service offerings to support them in every capacity.
Clients often demand immediate technical support for a wide range of IT issues. They want fast and effective support that allows them to get on with their own operations. One area that most IT solutions providers can improve is response time.
Businesses of all sizes meet on common ground when visibility and accountability are in question. In fact, the larger the company, the more detrimental a lack of visibility can be.
Being an MSP means you’ve got experience being sandwiched between an angry client and a problem you just can’t fix fast enough. It comes with the territory, and you really can’t blame them. We live in an on-demand world where things are expected to happen at the touch of a button. So when it comes…
At first, you might think it’s counterintuitive to help a client’s internal IT team become more productive. Perhaps if their IT worked better, they would not need you. But actually just the opposite is true. Stop competing with your client’s IT team and turn them into your strongest ally. StreamlineIT™, powered by ConnectWise®, is a…