As a technology solution provider, remote control is one of your greatest tools. It frees you from traveling to remote locations, allows you to provide services to customers faster and much more—the faster, the better.
“Unless you have 100% customer satisfaction, you must improve.” –Horst Schulze, Ritz Carlton
You’ve put in the hours, done the work, and answered every question. You’ve taken late night phone calls, answered 3 AM emails, and done everything you can to reassure. And all that work paid off when your prospective client said “yes!” and your business relationship officially started.
This isn’t your average fluffy cloud rolling across the sky. The one that’s taking over our industry is moving at a rapid rate, and if you don’t act now, your business will get left behind. Not maybe, absolutely.
Service Desk vs. Help Desk. Hmmm. But…aren’t they the same thing?
Today’s service desk technologies and reporting packages make it easy to capture copious amounts of performance data, which is great. But…where does that get you? Or more to the point, how can that data help you improve your team’s performance?
You wouldn’t want a client’s server to go down and you not know about it. That downtime is killing their profit and could also potentially kill your relationship with their business. Remote monitoring prevents that nightmare from happening.
“Everyone in your organization should know a customer across every touchpoint, using that knowledge to grow the relationship.” – Barbie Moser Zinck, Business & Technology Strategist
“A satisfied customer is the best business strategy of all.” – Michael LeBoeuf The US Department of Commerce reports the first quarter of 2016 saw $92.8 billion in e-commerce sales. Impressive, you say, but what does that have to do with the world of technology solution providers? Stay with me here. As consumers, we’re all…
Technology has made everything instant. Gone are the days of playing phone tag, and waiting around for voicemail responses. To best meet your customers’ needs, innovate your service offerings to support them in every capacity.