Be the IT Hero Your Clients Need, and Do It for Free


An office is overrun by frantic managers. Calls are chaotic, unpredictable, and messy. Frustration is everywhere and no one is getting the remote support they need. If only there was a hero who could swoop in and save the day! But wait, what’s that? Is it a bird? A plane? NO! It’s YOU, gliding in…

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APT10 and Shadow Brokers: 5 Things You Need to Know

Automate Product Features

After learning of the latest operation by APT10 (Advanced Persistent Threat group 10), dubbed “Cloud Hopper”, Technology Solution Providers around the world got quite the scare this past weekend thanks to The Shadow Brokers’ “Lost in Translation” leak. Multiple media sources, like CNN, PC World, and Ars Technica, reported the leak contained numerous zero-day exploits,…

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Report Center 101

ConnectWise Automate Report Center

Making smart business decisions and reaching your business goals faster requires a detailed look at what goes on in your business.

4 Patch Management Practices to Keep Your Clients Secure

Patch Management Best Practices

Patching is vital to securing systems from known vulnerabilities, but it’s also a risk that can bring down those systems if you deploy a bad patch. In order to maintain the proper risk balance you should focus on patches that close vulnerabilities.

LabTech 11 Monitoring 101: Remote Monitors

LabTech 11 Remote Monitoring

You wouldn’t want a client’s server to go down and you not know about it. That downtime is killing their profit and could also potentially kill your relationship with their business. Remote monitoring prevents that nightmare from happening.

LabTech Monitoring 101: Internal Monitors

Remote Monitoring vs Internal Monitors

Today we’re going to talk about the differences between remote monitoring and internal monitor and which ones benefit which circumstances.