Grow Your Customer Service Presence with Chat

Improve Your Help Desk with Chat

Providing a stellar experience and running as efficiently as possible can sometimes prove to be a challenge in today’s support world. Fortunately, if you’ve got the right equipment, it’s no sweat. Chat tools enhance your help desk efficiency so you can give your customers the one-on-one attention they crave (and bolster your reputation for high-quality…

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LabTech 11 Monitoring 101: Remote Monitors

LabTech 11 Remote Monitoring

You wouldn’t want a client’s server to go down and you not know about it. That downtime is killing their profit and could also potentially kill your relationship with their business. Remote monitoring prevents that nightmare from happening.

Explore New Updates in Quosal

New Quosal Sales Tool Features

With how quickly technology changes, it can sometimes be difficult figuring out what is best for your business.  There are so many products and services out there–how do you really know which is the best or what you should use? One thing is clear, however.

The 7 Components of a Complete Managed Network Service

Network Monitoring and Operations

Your clients depend on you to run their IT network, which is a business-critical asset. Almost every app, system, and person in a modern company connects to the network. They rely on it to get things done. So when your client’s network goes down, their business stops. Productivity plummets and revenue is jeopardized. And your…

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6 Common Product Development Mistakes to Avoid

A few tiny mistakes can totally botch your product launch. We want to give you the best chance at product development glory. So, we’re opening up our playbook to share a few lesson learned. Ever heard of Colgate entrees? Yeah, Colgate, like the toothpaste. Probably not. This well-documented product flop occurred because most people didn’t…

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Crash Course in Product Development – Part 4

Go to Market. Look at you! You’ve R&D-ed your product, conceived and realized it, and developed and built it. That means there’s only one thing left to do: go to market. And that’s exactly what we’re about to dive into. After months (or years) of testing, tweaking, and arguments about the product name and color…

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Crash Course in Product Development – Part 3

Design & Build Thanks for coming back for part three of our product development series. Missed part one or part two? Now that you’ve completed your R&D, and conceived and realized your product, it’s time to design and build. In this third installment to the Crash Course in Product Development, we’ll share best practices for…

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Crash Course in Product Development – Part 2

Conceive & Realize Welcome to part two of product development! In part one, we talked about what key areas R&D should identify. But today, we’ll talk about the next step: conceiving and realizing. So you’ve done your research. The market can sustain your product. It solves a big need your customers have, and you think…

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Crash Course in Product Development – Part 1

Research & Develop We talked about the 10 Things to Ask When Making Product Development Process Changes in our last post. But now it’s time to discuss a more in-depth approach to covering those 10 vital success factors. We’ll break this into four parts. In this four-part product development process series, we’ll outline best practices…

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10 Things to Ask When Making Product Development Process Changes

The success of your product depends primarily on development. What do we mean by this? Simply that alignment of the preferences of your target market with net delivered client value (NDCV)—and key activities across your organization—results in a successful product. To achieve this victory, you must carefully vet every new product and/or service to ensure…

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