Everyone needs support. But if you’re not meeting your customers’ support needs, they’ll find someone who will. When I think back on my own managed services practice, I remember alienating more than a few potential customers because we were only offering monthly service plans.
Onboarding is the first time new clients get to see how you operate. It’s when first impressions are formed; impressions that could have a lasting impact. And if you don’t deliver on promises that were made during the sales process, what impression do you think they’ll be left with?
In order to make sure your business is not only successful, but profitable, it’s important to know how to price your IT services. But how? No two companies offer the exact same services, methods, and quality, so it’s nearly impossible to establish a market wide standard price.
Brian Marshall is the vCIO of Velocity Network. We sat down with him recently to discuss how his team uses ConnectWise Manage and Automate to transform their internal operations.
Have you ever opened up a product with ‘some assembly required’ that failed to include instructions (or included them, but only in a language you don’t understand)? So frustrating. Sadly, many clients feel the same way about their managed services agreements.
When offering a managed service to clients, managing servers and endpoints—and managing them well—is important. That pretty much goes without saying. Devices, like desktops and phones, are the most visible and tangible part of the network to your clients. They’re the parts clients interact with all the time. So, when there are problems with endpoints,…
It’s easy for technology solutions businesses to use labels like managed services provider (MSP) to define their businesses. However, you could be pigeonholing yourself by labeling your business model as one specific thing.
Clients often demand immediate technical support for a wide range of IT issues. They want fast and effective support that allows them to get on with their own operations. One area that most IT solutions providers can improve is response time.
The definition of modern office has evolved, to say the least. Crazy as it sounds, some of today’s industry professionals (if they’ll admit it) can remember when electric typewriters with self-correcting tape created quite the buzz around the water cooler. Having a desktop PC—let alone a network of them talking to each other—was still just…
Transitioning to a new business management solution can seem like a monumental task. Not only do IT solution providers need to find the right software and then implement it, they also have to train users on how to use it throughout their daily operations.