Why HR teams are praising ConnectWise Command

| By:
Vanessa McClean

A growing business is a great business, right? As your client base grows, you need to make sure you have the resources to support them without over exercising your bandwidth. This is the time when MSPs have to face the reality of hiring challenges.

Historically, HR teams haven’t been involved with requesting, purchasing, and the procurement of RMM software. Yet as times have changed and the demand for additional technology staff has grown, the challenges of finding and hiring new talent has become immense. Many business owners and HR teams are now looking for a new approach to deal with the growing demand for employees.

In this blog, we’ll discuss the increased shift towards outsourcing network operations and leveraging NOC to augment today’s tech teams. But first, let’s unravel why HR teams are looking for alternatives for traditional hiring in the place.

1. Finding real talent is challenging

The talent pool for the tech industry continues to get smaller each year, with it currently standing at a 3.7% unemployment rate, according to CompTIA. Plus, as security remains a top priority for organizations of all sizes, there are more jobs than there is talent—the unemployment rate for cybersecurity stands at zero percent. While these statistics are great for rising technology professionals, the jobs-to-talent ratio creates a lot of challenges for organizations, including hiring, salary inflation, retention issues, and sub-par candidates landing positions they’re not qualified for out of necessity to fill a role.

2. Hiring a new employee is expensive

When it comes to calculating the expenses of hiring a new employee, it goes far beyond the cost of their salary. You also have to take into consideration the cost of recruiting, training, benefits, and more. Depending on your company's size, you can expect the cost of hiring and onboarding to be between 1.5 to 3x the new hire’s salary.

3. Onboard and training is time-consuming

Once you’ve officially hired a candidate, you don’t get a fully functioning employee right out of the gate. This can create efficiency problems as you ramp up with the average company spending 42.1 hours and $1,286 for training each year, per employee. Because of this, it can take up to six months for a company to break even on its investment in a new hire, according to the Studer Group.

The impact of hiring a new employee doesn’t fall lightly on your company’s budget. Scaling employees to customer demand requires consistent capacity monitoring, which takes time out of your day and doesn’t create an efficient profit margin indicator. So, what’s the solution?

Instead of spending time, effort, and money on recruiting, hiring, and onboarding employees, MSPs have started to consider, and implement, the idea of partnering with NOC to encourage growth.

Partnering with NOC gives you the opportunity to:

  • Reduce and even completely remove the cost to hire new employees
  • Avoid long ramp-up periods and get a qualified employee immediately
  • Expand your customer base with predictable growth margins
  • Get more time back in your day by not having to always spend time in the weeds

ConnectWise Command™ takes care of the hiring with expert NOC services to provide on-demand IT expertise and issue resolution without adding headcount to your team and additional stress to your budget.

Another thing to keep in mind is that when it comes to transitioning to partner with NOC, it’s not an all-or-nothing solution. In many cases, it’s smarter to start small with a subset of end devices or to assist you with a certain customer or subsets of customers. Specifically, starting with “D” customers as a “test group” will allow you to free up your time and still keep your margins up.

Above all, your ability to grow and find success shouldn’t come with resource and budgeting restraints. You have options beyond traditional hiring tactics. Contact us to learn more about ConnectWise Command and grow without limitations.