Dig In: Our Feast of Business Best Practices for Thanksgiving

ConnectWise Business Growth Man Smiling and Looking at Laptop

When you prepare a meal, there are several different routes you can take. You can steam, bake, fry, or grill your entrée. You can use store-bought, processed, or organic ingredients to make something from scratch. You can buy pre-cooked options that require a little less work upfront. However, no matter what you decide to do, there's always a recommended set of rules you should follow to get to the optimal finished product.

Discover the ConnectWise Library of eBooks, Tool Kits, and More!  Explore Library >>

In many ways, building a successful business is similar to preparing a multi-course meal. No matter how you decide to run your business, using best practices can help you do so more efficiently, keeping costs low, increasing productivity, and reducing confusion for employees. This leads to an overall healthier business environment. Whether you’re a reader, podcast lover, webinar junkie, hands-on learner, or visual learner, here’s our suggested recipe to follow for success in several areas of your business:

The Bread: Hiring and Firing

For the Reader

It may seem like a big challenge in a shifting market to build your business’s perfect dream team, but with the right processes and a little bit of practice, you’ll be ready in no time. Check out our blog on hiring best practices, Hiring: Getting the Right People on the Bus, to learn how to find and keep the right people.

For the Podcast Lover

One of the best ways to build a truly effective company or team is to ensure that those who join bring with them work habits and personality traits that align with the organization’s culture. In the podcast The Secret to Building Effective Teams, you’ll find examples about how culture impacts productivity, how to define core values and behavior preferences, and how to use this knowledge to drive the best hiring decisions. Listen to the podcast on your Apple or Android device.

For the Webinar Junkie

Developing strong leadership and management teams that will own and respect your company strategy isn’t easy. Check out our webinar, Building Teams and Strategy, to learn how to develop a daily strategy so your teams work well together and drive your business forward.

For the Hands-On Learner

If you’re ready to hire on new talent but don’t have the time to write job descriptions that will attract the right candidates, we’ve got you covered! Check out our Job Description Library to set the right expectations for your employees right from the start.

The Appetizer: Security

For the Reader

Worried about having the cybersecurity talk with your customers? Read our eBook, Having the Cybersecurity Conversation with Your Customers, to learn how to get the conversation started about cybersecurity best practices and gain the knowledge to demonstrate the value in your newest security offerings.

For the Podcast Lover

Are you contemplating adding security services but not sure where to start? In the podcast Expanding Your Services and Staying Relevant in The Eyes of Your Customer, Karl Bickmore, CEO of Snap Tech IT, explains how his traditional MSP business started offering security services, justifying his costs to his customers, and gives advice for MSPs considering breaking into the security world. Get the podcast on Google Play or Apple Podcasts.

For the Webinar Junkie

Cybersecurity is the new frontier. As an MSP, you need to figure out if you will resell certain services or provide your own. This can be a complex discussion—and an even tougher decision. Check out our webinar, MSP’s Guide to Evolving Your Business into the Security Realm, to learn how using standards and frameworks can help combat fear, uncertainty, and doubt and command the highest price for your security services.

For the Visual Learner

By assessing a business’s current risk exposure, you can co-create a roadmap to get them from where they are now to where they feel more secure. Help your customers buy into the need for advanced security measures with our guide, Critical Security Risks Threatening SMBs Today.

For the Hands-On Learner

After you perform a risk assessment, it’s time to put a plan in place to mitigate those critical risks. Check out our Cybersecurity Action Plan template for developing that plan, walking through the timeline, and reporting on costs.

The First Course: Customer Retention

For the Reader

Worried about customer retention? Dive into our eBook, The IT Service Excellence Toolkit, which outlines best practices for your customer retention strategy to ensure client satisfaction, and includes powerful tools for your success, including a sample service agreement, client onboarding checklist, and more.

For the Podcast Lover

Customer service is one of the biggest differentiators when choosing between MSPs today, but how do you know whether you’re doing it correctly? In our podcast, Customer Service and Customer Experience: Why They’re So Important to Get Right, we discuss the role customer service plays in client retention, how to create a better customer experience, and the risks of not getting customer service right. The podcast is available both on Google Play and Apple Podcasts.

For the Webinar Junkie

The technology landscape has changed drastically over the past five years, and customers are struggling to see the value in their IT service providers. Offering Technology-as-a-Service is key to enhancing the customer experience, differentiating yourself from the competition, and winning long-term business. In our webinar, Is Your Value Dropping in the Eyes of Your Customers?, learn tips on increasing the value you provide your clients.

The Main Course: Business Maturity

For the Reader

Get information on which key performance indicators (KPIs) really matter with our eBook, The KPIs Top MSPs Rely on for Success & How to Use Them in Your Business. You’ll find valuable information on calculating essential finance and service KPIs so you can build a more sustainable business.

For the Podcast Lover

The strategy and value of technology teams—as well as how they work in real life—is the topic of our podcast Technology Teams: A Business Model for MSP Success. Join Brian Troy, Director of Product Marketing at ConnectWise, as he talks with Ben Johnson, CEO and Founder of Liberty Technology, who shares why he implemented a technology team business model and how it has allowed him to better organize, scale, and grow his Georgia-based business. You can listen to the podcast on both Apple and Android devices.

For the Webinar Junkie

Successful businesses don’t just happen. They are best built with a strategic, methodical approach, and cutting corners will only prolong the process. In the webinar, You Can’t Cheat Maturity: 5 Growth Disciplines for Business Owners, learn valuable business insight as well as practical steps in five essential areas of discipline that will help you focus on business maturity.

For the Hands-On Learner

ConnectWise believes technology teams—teams formed to deliver a unique set of solutions and services within your organization—are key to building a thriving business. With our technology teams worksheet, Build New Revenue Streams By Connecting to Customer Needs, you’ll learn to identify the unique needs of each customer and prepare your technology teams to better meet demand so that everyone prospers.

The Gravy: A Slice of General Business Advice

For the Reader

Need some general advice on building strategy and best practices in your business? Check out some of our most helpful eBooks:

For the Podcast Lover

Do you feel like you and your client are not meeting each other’s expectations? In the first podcast of our two-part series, Firing Your Customers (1 of 2): Identifying Red Flags of Negative Clients, learn how to identify gaps in communication and how to reassess client relationships. Listen to the podcast on your Apple or Android device.

For the Webinar Junkie

Spending time working in your business, instead of on your business, will hinder you from reaching your full potential. By establishing best practices for your operations, your company can grow and mature. Watch the webinar Operationalize Your Operations for expert advice on how to establish best practices for your business operations, a process that’s vital for business growth and maturity.

The Dessert: The IT Nation

We saved the best, and sweetest, for last. The IT Nation is a global community of peers, thought leaders, and experts dedicated to pushing you and the industry to new heights. This Thanksgiving, we’re grateful for our community that’s passionate not only about helping each other but also helping the world.

At every IT Nation Connect, members of The IT Nation, including partners and ConnectWise colleagues, spend a day giving back to the Orlando community during our IT Nation Gives events. This year, The IT Nation spent the day at Orlando Day Nursery helping work on building maintenance, improving the grounds, and interacting with children at the center. IT Nation Gives is always a highlight of IT Nation Connect, and we are so proud of the members giving back to the future leaders of the community.

Partners aren’t just making an impact in Orlando; they are helping make the whole world a better place. A few of our partners have really stood out and are going above and beyond to save the world:

Rex Frank, of Sea-Level Operations, climbed Mount Rainier for Climb for a Cause to benefit Footprints of Fight.

Esther Deutsch, of RCS Professional Services, spread the joys of technology to young women in Belize through The Society of Women Coders.

At ConnectWise, we’re proud to work with such engaged and motivated partners who use technology to lift up others.

Powerful Resources Every Step of the Way

See our featured assets available to help improve your business.