Path to Success: Booked up, Busy & Billable

| By: Craig Fulton

This month, we’ll cover topics many of us struggle with: how to keep your resources booked up, busy, and billable, and how to get more out of your resources without adding headcount.

We’re declaring October to be the month of busy and billable! In this 5-part series, you can expect to discover actionable advice to help you increase employee utilization.

Though spooky characters and facades might be finding their way into your neighborhood, they certainly don’t need to pop onto your bottom line.

Creeping out of every crevice of your office are distractions, excuses, and little voices whispering ‘this is too trivial to track.’

To help your keep time-eating foes at bay, we’ll arm you with these 5 best practices:

1. Overcome Time-Tracking Objections

We always talk about the importance of tracking time. Without it, you’ve got virtually no visibility into where employees are spending their time. But convincing employees to start tracking every billable minute is easier said than done. We’ll share the top 5 time-tracking objections, and how to overcome them.

2. Make the Morning Commute Profitable

Are you requiring techs to come into the office before going to the client? Often times, you can painlessly boost tech utilization simply by letting techs go straight to the client before heading into your office. We’ll help you evaluate whether or not this makes sense for your business.

3. Finish Time Entries ASAP

Given enough time, your techs will forget most of what they worked on this week. That’s why it’s vital to get your techs in habit of posting time entries before moving on to the next tasks. We’ll share best practices to help you accomplish this.

4. Keep Techs Communicating

Any number of customer catastrophes could alter your tech’s top priorities for the day. Encourage techs to check in with their dispatchers before leaving a client location. Sometimes, you’ll find they’re already located right next to a client with an urgent need. Find out how to make this work for your business.

5. Give Techs the Freedom to Innovate

Many times, your techs see things a customer could adjust or upgrade to improve the overall health of their network. However, they rarely notate these opportunities in your system. We’ll share ways you can reward reps for bringing new opportunities forward.

These 5 posts are coming soon!