Research reveals 2018’s biggest challenges and opportunities for MSPs

| By:
Gregg Lalle

I’ve been working in this high-change industry for a long time now, and the MSPs I work with have shared how it can feel like a challenge to keep up. Thankfully, there are ways that you can do more for your profitability and resiliency. A recent research survey commissioned for ConnectWise and carried out by Vanson Bourne delves into what’s working—and what isn’t—for managed service providers in the UK and Australia.

It should come as no surprise that MSPs face a lot of challenges on their journey to building a thriving business. We undertook this survey to help you identify the trends that impact your success and focused on the real-time business experience of decision makers in the UK and Australia.

What defines success

For today’s MSP, there’s a lot that goes into a successful business. Profitability matters, but there’s much more to it. Balancing technology with customer focus, understanding customer demand, and becoming a market leader in the changing landscape of managed services…all of these are weighing on the minds every MSP I speak to.

Focusing on the success of one growing MSP, Mirus IT, Vanson Bourne helped us illuminate a serious difference in success factors all based around one key factor for MSPs. What was it that made some MSPs 25% more profitable than their peers?

The secret to their tremendous success was in their peer relationships. MSPs who were a part of regular peer groups saw measurable gains in everything from profitability and efficiency to overall well-being. Wondering how something often considered unimportant makes such a big difference? You can see the full results of the survey, which takes a closer look at how much a great community can help you succeed.