How ITConnexx grew revenue 4x with managed services

The idea of moving your business from break/fix to managed services can be scary. Even deciding where to start can feel overwhelming. Take it from someone who did; going it alone is not the answers.

Brian O’Shaughnessy, President of ITConnexx, Inc., knows what it’s like to make the transition to as-a-service.

Launching his own 100% break/fix company in 1999, O’Shaughnessy quickly learned just how challenging business ownership can be. “I was the only employee for many, many years. It was much more difficult to start and run a business and be profitable and successful than I imagined. I really, really struggled.”

Soon, he joined forces with another one-man operation to create what’s known today as ITConnexx, Inc. Together, the business partners quickly realized the recurring revenue opportunity that managed services could deliver.

But where to start? Moving from break/fix to managed services is no simple task. Perspectives need to shift, systems need to evolve, and so do processes.

Plus, the economy wasn’t in the best shape, making it even more difficult to convince customers to move to a subscription model for their technology services.

Choosing a better platform

In order to truly gain a stable platform on which to grow, O’Shaughnessy and his business partner had to agree on one platform to run their new joint venture.

They needed a solution that would ease their burdens and make things more manageable.

They wanted:

• An easy-to-use platform
• A streamlined approach to providing managed services
• Scalability
• Support

Simply put, O’Shaughnessy had to have a business management platform that could scale with his business and handle managed services contracts—a tall order.

After comparing their options, they selected ConnectWise in 2006. And the results speak for themselves: After moving to ConnectWise and transitioning to managed services, their revenue grew 4x.

Smooth transition

As a ConnectWise partner, ITConnexx gained access to:

• ConnectWise University
• ConnectWise Community
• ConnectWise Forums
• The IT Nation Partner Conference
• User Groups
• Affiliate communities such as HTG

While the product proved to be exactly what his company needed, it was the support that really helped fuel his company’s success. “Without question, ConnectWise has been the conduit that has helped me grow my business, have confidence in what I’m doing, and feel like I have a safety net because I’m not doing it alone.”

Ready for a deeper dive? Download the Ultimate Guide to As-a-Service to learn how to move your business from a break/fix to managed services model.