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Join hundreds of thousands of IT professionals benefiting from and contributing to a legacy of industry leadership when you become a part of the ConnectWise community.
9/10/2024 | 4 Minute Read
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Data loss can have severe consequences for businesses, ranging from financial losses to reputational damage. Around the world, a data breach cost $4.88 million on average in 2024. As a result, MSPs must prioritize data protection to ensure business continuity for their clients.
Recognizing the critical role of backup as the final line of defense in cybersecurity, we are committed to equipping MSPs with robust solutions that enhance their ability to safeguard valuable data. In pursuit of this objective, we’re proud to announce that ConnectWise has signed a definitive agreement to acquire Axcient and closed the acquisition of SkyKick, pioneers in data protection, business continuity, and cloud backup software.
Axcient’s mission to cure data loss is a crucial imperative for MSPs, as it directly impacts the resilience, reputation, and success of their businesses.
With Axcient, MSPs can:
We’ve had a long and productive partnership with Axcient over the years built on shared values and a commitment to the MSP industry. In fact, more than half of MSPs that use Axcient also use ConnectWise and take advantage of the existing integrations between both solutions.
With this acquisition we aim to preserve the strengths of the business while leveraging the resources ConnectWise can provide to further scale product innovation, deepen integrations and invest in support.
“We recognize that many MSPs have had deeply painful experiences in the past after a key vendor gets acquired. Together, we want to make Axcient stronger and even better, not break what you love!” Rod Mathews, CEO, Axcient
Read Axcient’s open letter to MSPs for more information about our mutual commitment to you.
See Axcient x360Recover and x360Cloud in action.
As more businesses migrate their applications to the cloud, ensuring data security and availability continues to be a necessity. The cloud offers numerous benefits, including scalability, cost-efficiency, and accessibility. However, it also introduces new vulnerabilities and risks.
With SkyKick's Cloud Backup solution for Microsoft 365, MSPs can effectively safeguard their clients' data, ensuring its security, recoverability, and protection against cyber threats. Here are just two examples of the benefits SkyKick brings to the ConnectWise portfolio:
"SkyKick’s vision has always been to empower MSPs to protect their customers' cloud data effortlessly," said Todd Schwartz, Co-CEO of SkyKick. "As part of ConnectWise, we look forward to accelerating innovation for our cloud backup and security products.”
As with any acquisition, an adjustment and integration period naturally follows. Our primary goal during this phase is to foster a collaborative environment where we leverage the strengths of all three organizations. Throughout this process, here’s what you can expect:
We are on a mission to provide MSPs with unmatched software, services, and community to help them achieve their most ambitious vision of success, and these acquisitions are a step in the right direction toward that goal.
There are four critical pillars of an MSP tech stack:
Ultimately, the goal is to seamlessly incorporate all these solutions into ConnectWise Asio to leverage the benefits of a purpose-built platform beyond just integrations. The unified Asio platform aims to be the industry’s most comprehensive solution for MSPs, incorporating RMM, PSA, cybersecurity, BCDR, and Cloud backup. A true MSP platform as a service (PaaS) is built with common services, including ticketing and companies, and centralized data to supercharge hyperautomation with generative AI and RPA.
We acknowledge that changes like this can be challenging, however we firmly believe these strategic investments will bring about positive outcomes for the industry and our partners while accelerating cybersecurity and data protection innovation at ConnectWise.
To enhance our Asio platform with industry-leading BCDR and Cloud Backup solutions, expand our international presence, and leverage the robust distribution networks of both Axcient and SkyKick. This acquisition also brings together a talented group of development teams to drive further innovation in cloud solutions, cybersecurity and data protection, ensuring MSPs have the best defense against ransomware and phishing attacks. The acquisition aligns with our goal of providing MSPs with a fully integrated technology stack that simplifies operations, improves service delivery, and ensures global availability.
You will continue to receive the same great products and services, now backed by the resources and scale of ConnectWise. Over time, you can expect even more innovation, faster delivery of key features, and enhanced capabilities as our teams look to unify solutions. With ConnectWise’s investment in international expansion and distribution, you will also benefit from improved accessibility and support globally.
While there may be changes to pricing and product offerings in the future, we are dedicated to providing transparent communication on our roadmap while giving you ample notice of any changes. Our aim is to ensure a fair and smooth evolution that enables you to plan accordingly and easily adopt future innovations.
Yes, all existing warranties, service level agreements (SLAs), and statements of work (SOWs) will remain in effect. We understand the importance of honoring our commitments and will continue to provide the same or better level of support and service as we do today.
Our commitment to delivering high-quality services and maintaining strong policies remains unwavering. While there may be refinements and improvements over time, our focus on providing exceptional service and meeting your needs will not change. Furthermore, ConnectWise has more than 3,000 employees and in many areas you will now have even more resources available to support your business and technology needs.
Absolutely. Any quotes provided to you will be honored as agreed upon. We value our partnership with you and will ensure that any previously agreed-upon terms and pricing are upheld.
If you have any problems or concerns, please continue to contact a member of your account team or our partner support team. They can assist you and provide the necessary guidance throughout this transition. Your satisfaction and success remain our top priorities.
We appreciate your continued partnership and trust. If you have further questions or require additional information, please don't hesitate to contact us at help@connectwise.com.