A state of utter disorder or confusion.

That’s the definition of chaos and it’s not a place any of us aspire to be. Yet your business may already be knee-deep in it.

But, hey, it’s not my intention to judge your chaos, only to help you control it. So I’ll let you decide for yourself.

Take a deep breath and mentally circle yes or no to these simple questions.

(Hint: Dig deep. Anything other than complete honesty will be a waste of your time.)

  1. Do you store critical company and client information in one centralized database?

Yes or No

  1. Do all team members have easily accessed visibility to the current status of every active project?

Yes or No

  1. Does the hand-off of tasks through your pipeline of people and departments happen in a routinely smooth, organized, and timely manner?

Yes or No

  1. Do you rate a consistently high customer satisfaction level on response time and service efficiency?

Yes or No

  1. Is there a documented process for accountability during every project phase?

Yes or No

  1. Can you (and your team) feel good about taking time away from the business, confident that the systems in place will prevent things from falling through the cracks?

Yes or No

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Why You Need to Automate

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Of course, these questions just reflect the tip of your operations iceberg. But if you answered no to more than one, odds are good that your company is either already experiencing or moving rapidly toward what ConnectWise identifies as Silos of Chaos®. The results can take a huge toll on the health of your company’s bottom line, as well as the personal well-being of you and your team.

OK, you had to know I wasn’t going to take you down this path without offering solutions. The key is in automation and it’s a lot easier than you may think.

You can experience new levels of productivity and profitability almost immediately with a software platform that integrates time tracking, ticketing, sales and project management into one application centrally accessed by all departments.

When everyone is on the same page at the same time, things just “automatically” begin to calm down. Information is at everyone’s fingertips, communications flow easily, and customers sense confidence at every stage of their project. And, who knows, maybe you’ll be on your way to that well-deserved vacation.

With automated tools in place that manage workflow, provide visibility, and document history, you can honestly answer yes to all the questions above. Take the first step toward controlling your Silos of Chaos®. See how ConnectWise has the answers for moving your technology business from chaos to control.

Next in this series on automating your technology company, I’ll look at how combining existing resources with automation often adds up to a sum of success greater than its parts.

Put a Stop to the Silos of Chaos

Discover how you can provide your team with tools that will maximize efficiency.

Download the eBook

Put a Stop to the Silos of Chaos

Discover how you can provide your team with tools that will maximize efficiency.

Download the eBook
Mark Sokol

Mark Sokol

Mark is the VP of Product Marketing and Branding at ConnectWise. He has over 20 years of experience with software and technology companies, helping them grow business and improve bottom-line performance. He has successfully developed...

View Full Profile | Mark Sokol's LinkedIn

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