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MDRAddress the growing frequency, type, and severity of cyber threats against SMB endpoints
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SIEMCentralize threat visibility and analysis, backed by cutting-edge threat intelligence
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Risk Assessment & Vulnerability ManagementIdentify unknown cyber risks and routinely scan for vulnerabilities
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Identity ManagementSecure and streamline client access to devices and applications with strong authentication and SSO
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Cloud App SecurityMonitor and manage SaaS security risks for the entire Microsoft 365 environment.
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SASEZero trust secure access for users, locations, and devices
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Enterprise-grade SOCProvide 24/7 threat monitoring and response backed by proprietary threat research and intelligence and certified cyber experts
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Policy ManagementCreate, deploy, and manage client security policies and profiles
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Incident Response ServiceOn-tap cyber experts to address critical security incidents
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Cybersecurity GlossaryGuide to the most common, important terms in the industry
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06/19/2020
3 min read
ConnectWise cares: COVID-19 relief
By: Kathy Smith
At ConnectWise, we've seen and heard the struggles of our partners who have been affected by the COVID-19 (coronavirus) pandemic. We believe in uniting during this difficult time and working together to make a difference. That's why the ConnectWise Foundation has established the COVID-19 Relief Fund.
Company Updates
05/24/2019
3 min read
Service desk vs. help desk: what’s the difference?
By: Kathy Smith
Are the terms ‘service desk’ and ‘help desk’ interchangeable, or are they two entirely distinct and equally necessary operations for your business? Maybe you’re hoping that they are one and the same to avoid additional headcount or maybe you know they’re different somehow, but you’re confused on the roles you need to staff.
Managed Services
12/17/2018
1 min read
Introducing MSP University from ConnectWise and Cisco
By: Kathy Smith
MSP University is the place for MSPs to learn how to start, grow, or mature their as-a-service business. Making a transition like this is a struggle for many MSPs. To help make the switch, Cisco and ConnectWise have created a new collection of courses to make your transition to as-a-service as efficient as possible.
Managed Services
09/13/2018
4 min read
Demystifying the ConnectWise implementation process
By: Kathy Smith
If we had a list of questions our partners ask us most often, those about the implementation process would score near the top. As they prepare to implement one of our solutions—whether that’s ConnectWise Manage, Sell, Automate, or another—partners wonder what to expect, what their options are, and how they can gain the most from the process. Join us as we address some commonly asked questions about the implementation process and what it entails.
Product Tips & Updates
11/29/2016
2 min read
6 Steps to Client Onboarding Success
By: Kathy Smith
Onboarding is the first time new clients get to see how you operate. It’s when first impressions are formed; impressions that could have a lasting impact. And if you don’t deliver on promises that were made during the sales process, what impression do you think they’ll be left with?
Managed Services
11/03/2016
2 min read
The dos and don'ts of crafting the perfect SLA
By: Kathy Smith
An SLA can be a powerful part of your relationship with your clients, but for it to be successful, it must be built on a foundation of common understanding.
Managed Services
09/16/2015
2 min read
16 ways to get the most out of your IT help desk
By: Kathy Smith
Here are a few dos and don’ts that will empower your help desk to provide excellent service all the time.
Managed Services