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ConnectWise Blog

Technology solution provider best practices and industry news, all in one place.

Linda Brotherton

Linda Brotherton

With 30 years of technical experience, Linda Catrett Brotherton, is the General Manager for the ConnectWise solution, and has served as Chief Technology Officer and as Director of Operations. Prior to joining ConnectWise, Linda held numerous leadership positions, including IT manager at Tampa Armature Works, and at Robbins Manufacturing. She was a Systems Analyst for Interconics and began her career as a consultant with Price Waterhouse. Linda earned her a bachelor’s degree in accounting and master’s degree in accounting information systems from the University of West Florida. Linda plays the flute and plans to join a marching band.

Articles by Linda Brotherton

5 Ways Your Business Benefits from Automation

Benefits of Automating Your Business

When you think of business automation, it is easy to think of efficiency and increased productivity. Automation can certainly help companies do more with less by introducing smart workflows and removing redundant tasks. Automation also increases the visibility of what’s happening in the production environment, which frees up even more time to focus on critical…

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10 Ways to Compare PSA Systems

Choosing a business management platform

There are a lot of PSA software choices on the market. It can be confusing to know what to look for and which option is best for your company. Here are 10 key considerations when picking out a new PSA platform:

3 Common Consequences of Slow Service

Solutions to Slow Service

Clients often demand immediate technical support for a wide range of IT issues. They want fast and effective support that allows them to get on with their own operations. One area that most IT solutions providers can improve is response time.

4 Competitive Advantages of Using ConnectWise

Why ITSPs Switch to ConnectWise

IT solution providers need the right tools in place to help manage their business operations effectively. The backbone of these solutions should be a well-rounded business management software program.

KPIs that Matter for Technology Solution Providers

Business Metrics that Matter

Businesses want to continually improve their performance to increase profitability, secure more clients and grow. But it’s difficult to accomplish that without ways to analyze operational performance to see where improvements can be made.

3 Ways to Increase Billable Time Usage

Increase Your Billable Time

Technology service providers rely on billable time to be profitable. Often, businesses want to figure out ways to optimize the productivity of their staff members to increase profits.

3 Ways to Solve Communication Problems Before It’s Too Late

Improve Your Communication

We need to talk. Did you cringe a little when you read that sentence? Those four little words can cause a lot of anxiety. Why? Because for many people, they evoke a foreboding feeling that something is wrong with their relationship.

Transition to a New Business Management Solution

Transitioning to a new business management solution

Transitioning to a new business management solution can seem like a monumental task. Not only do IT solution providers need to find the right software and then implement it, they also have to train users on how to use it throughout their daily operations.