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Technology solution provider best practices and industry news, all in one place.

Guest Author

Guest Author

ConnectWise works with a variety of IT industry experts to create thoughtful content around best practices and tips to help your business.

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Articles by Guest Author

Scaling Your Office 365 Offering with Backup & Recovery

How to Create a Cloud Strategy

Cloud Management = Cloud Profitability. Up to 40% of your team’s productivity is lost when switching tasks is required. This begs the question: how do you scale your Microsoft Office 365™ offering and remain profitable when margins are already thin, and your employees are having to switch between applications to manage and bill your customers?

Become the Trusted Security Adviser Your Clients Need

Become a Trusted Security Adviser

These days, every organization needs someone they can trust for advice on IT security. Global enterprises like the Wall Street banks can afford to put one or more trusted security advisers on staff. Down on Main Street, most folks have to look outside the organization for trusted security advice, just as they do for trusted…

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Are You Wearing Pants Under Your Desk?

Auvik

When offering a managed service to clients, managing servers and endpoints—and managing them well—is important. That pretty much goes without saying. Devices, like desktops and phones, are the most visible and tangible part of the network to your clients. They’re the parts clients interact with all the time. So, when there are problems with endpoints,…

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Addressing Office 365 and OneDrive Migration Issues

CentreStack Helps with Office 365 Migration Issues

Unless you’ve been living under a rock, it’s no surprise that Office 365 has been a raging success.  In the last few years, Microsoft has pivoted with incredible agility to become a cloud-computing powerhouse with the most pervasive enterprise cloud service (by user count).

5 Tips for Creating a Patch Management Strategy

Piriform Patch Management

Patch management plays a critical role in minimizing business risk caused by outdated software in any IT infrastructure. But for many companies it can feel like a never-ending cycle that inspires fear and lack of action.

5 Tips for the Evolving MSP

5 Best Practices for the Evolving MSP

Managed service providers run the gamut in terms of size and stature. Some MSPs pride themselves on having a small, localized presence in their neighborhoods, while others have offices across several regions and serve hundreds or even thousands of clients.

How to Prevent Malware Breaches with Teamwork

How to Prevent Malware Breaches

Enterprises today are engaged in a never ending arms race with malicious and criminal attackers who craft malware designed to infect systems and networks – and remain unnoticed the entire time they’re doing it.

3 Key Advantages of Channel-Ready Managed Services

3 Benefits of Deploying Managed Services with Channel-Ready Features

For MSP owners looking to grow their business, adopting the right solutions from the get-go could have a huge impact on how quickly and efficiently your business can scale. While it is important to select feature-rich and user-friendly solutions that your clients will love, it is also important to adopt solutions that are designed for…

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The 7 Components of a Complete Managed Network Service

Network Monitoring and Operations

Your clients depend on you to run their IT network, which is a business-critical asset. Almost every app, system, and person in a modern company connects to the network. They rely on it to get things done. So when your client’s network goes down, their business stops. Productivity plummets and revenue is jeopardized. And your…

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You’re Fired – Knowing When To Call It Quits With Clients Part 2

“You’re dead to me.” This is the signature snub Shark Tank’s Kevin O’Leary spouts when an entrepreneur turns down his offer. But just as the unfortunate few who hear that phrase stick to their guns and walk away, so must you also. Not every customer is a good one. The customer really isn’t always right,…

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