IT Nation 2016 was all about finding your breakthrough and taking your business to the next level with the right tools and strategic planning in key areas of technological development.
Articles by Craig Fulton
Everyone needs support. But if you’re not meeting your customers’ support needs, they’ll find someone who will. When I think back on my own MSP practice, I remember alienating more than a few potential customers because we were only offering monthly service plans.
When you get a chance to gather the brightest minds in the technology solutions industry, and treat them like family, you want to make the most of it. So, naturally, we pull out all the stops when planning every IT Nation event, and this year was no exception. We always aim high at offering the…
A Help Desk is designed to be the first point of contact for customers when they have requests or problems with their technology services. And you, as the technology service provider are responsible for addressing those issues as quickly and efficiently as possible. It is essential, then, to ensure a strategic method of managing this…
Brian Marshall is the vCIO of Velocity Network. We sat down with him recently to discuss how his team uses ConnectWise and LabTech to transform their internal operations.
We sat down with 10-year strong ConnectWise partner, Amy Kardel, to talk about the customer journey and billing process at her business. As co-owner of Clever Ducks, a San Luis Obispo-based technology solution provider (TSP), she’s experienced the difference between a smooth billing process, and a not-so-smooth one.
You want to portray your business as a trusted technology adviser, or guide, to your customers and prospects, right? Of course! That requires expertly navigating the customer journey, and to do that, you’ll need the right tools for the job.
“Unless you have 100% customer satisfaction, you must improve.” – Horst Schulz, Former President, Ritz Carlton Hotels
You can plug your ears. You can stick your head in the sand. But you can’t hide from the fact that the cloud has covered the industry, and it’s here to stay. Sure, it’s getting harder to tell the difference between hyped up trends and foundational movements. But trust us when we say:
“Everyone in your organization should know a customer across every touchpoint, using that knowledge to grow the relationship.” – Barbie Moser Zinck, Business & Technology Strategist