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Technology solution provider best practices and industry news, all in one place.

Craig Fulton

Craig Fulton

Craig’s IT career began in 1995, with a letter from the U.S. Marines declaring that his specialty would be ‘Small Computer Systems.’ He achieved certifications in Lotus, Novell, Microsoft, and Cisco. After the Marines, he transitioned into the private sector with Accenture, where he was a Network Engineer for 8 years.

Craig has 19 years of experience in the industry, and was an engineer for ConnectWise IT prior to being promoted to Product Manager, and most recently to General Manager of the ConnectWise Business Suite. Craig made the 2014 MSPmentor list which recognizes top managed service provider executives, entrepreneurs and experts and was also recognized as a CRN Channel Chief in 2015.

Outside of his career, he enjoys kite boarding, surfing, mountaineering and exploring the Pacific Northwest. He has climbed many mountains, including Mt. Rainier and Mt. Whitney with ConnectWise COO David Bellini. Craig is always looking forward to the next adventure!

www.connectwise.com Craig Fulton's linkedin

Articles by Craig Fulton

Plan for Your Business Breakthrough in 2017

IT Nation 2016 Keynote from Arnie Bellini

IT Nation 2016 was all about finding your breakthrough and taking your business to the next level with the right tools and strategic planning in key areas of technological development.

Getting Clients to Buy Monthly Support Packages

Technical Support Packages

Everyone needs support. But if you’re not meeting your customers’ support needs, they’ll find someone who will. When I think back on my own MSP practice, I remember alienating more than a few potential customers because we were only offering monthly service plans.

IT Nation 2016 Keynote: New Names, Same Powerful ConnectWise

ConnectWise Product Name Changes

When you get a chance to gather the brightest minds in the technology solutions industry, and treat them like family, you want to make the most of it. So, naturally, we pull out all the stops when planning every IT Nation event, and this year was no exception. We always aim high at offering the…

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Top 5 Best Practices for your Help Desk

help button

A Help Desk is designed to be the first point of contact for customers when they have requests or problems with their technology services. And you, as the technology service provider are responsible for addressing those issues as quickly and efficiently as possible.  It is essential, then, to ensure a strategic method of managing this…

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How PSA & RMM Integration Saved the Day for One TSP

PSA & RMM Integration Case Study

Brian Marshall is the vCIO of Velocity Network. We sat down with him recently to discuss how his team uses ConnectWise and LabTech to transform their internal operations.

The Customer Journey & Billing: One Partner’s Story

4 Billing Best Practices

We sat down with 10-year strong ConnectWise partner, Amy Kardel, to talk about the customer journey and billing process at her business. As co-owner of Clever Ducks, a San Luis Obispo-based technology solution provider (TSP), she’s experienced the difference between a smooth billing process, and a not-so-smooth one.

Tools for Creating a Seamless Customer Experience

Create a Seamless Customer Experience

You want to portray your business as a trusted technology adviser, or guide, to your customers and prospects, right? Of course! That requires expertly navigating the customer journey, and to do that, you’ll need the right tools for the job.

3 Reasons Why You’re Wrong About the Cloud

Mapping out your cloud service practice

You can plug your ears. You can stick your head in the sand. But you can’t hide from the fact that the cloud has covered the industry, and it’s here to stay. Sure, it’s getting harder to tell the difference between hyped up trends and foundational movements. But trust us when we say:

Customer Journey: Support is Your Time to Shine

Satisfying Customer Support and Service

“Everyone in your organization should know a customer across every touchpoint, using that knowledge to grow the relationship.” – Barbie Moser Zinck, Business & Technology Strategist