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Technology solution provider best practices and industry news, all in one place.

Craig Fulton

Craig Fulton

Craig’s IT career began in 1995, with a letter from the U.S. Marines declaring that his specialty would be ‘Small Computer Systems.’ He achieved certifications in Lotus, Novell, Microsoft, and Cisco. After the Marines, he transitioned into the private sector with Accenture, where he was a Network Engineer for 8 years.

Craig has 19 years of experience in the industry, and was an engineer for ConnectWise IT prior to being promoted to Product Manager, and most recently to General Manager of the ConnectWise Business Suite. Craig made the 2014 MSPmentor list which recognizes top managed service provider executives, entrepreneurs and experts and was also recognized as a CRN Channel Chief in 2015.

Outside of his career, he enjoys kite boarding, surfing, mountaineering and exploring the Pacific Northwest. He has climbed many mountains, including Mt. Rainier and Mt. Whitney with ConnectWise COO David Bellini. Craig is always looking forward to the next adventure! Craig Fulton's linkedin

Articles by Craig Fulton

5 Growth Opportunities for TSPs


As a technology solution provider (TSP), you have two choices. You can be your own boss, be passionate about the work you do and work hard for your success. Sound good? Option two is even better. With the right preparation and foundation, you can have a business that runs so smoothly and effortlessly that you…

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Make Onboarding as Easy as 1, 2, 3


You’ve put in the hours, done the work, and answered every question. You’ve taken late night phone calls, answered 3 AM emails, and done everything you can to reassure. And all that work paid off when your prospective client said “yes!” and your business relationship officially started.

Manage Microsoft Cloud Services with CloudConsole & Synnex


Cloud services are undeniably becoming a crucial part of the IT world. With several convenient uses, from providing ready-made software sandboxes, to storage for backup and disaster recovery files, it’s no wonder cloud management being asked for by small businesses and large corporations alike.  

Plan for Your Business Breakthrough in 2017

IT Nation 2016 Keynote from Arnie Bellini

IT Nation 2016 was all about finding your breakthrough and taking your business to the next level with the right tools and strategic planning in key areas of technological development.

Getting Clients to Buy Monthly Support Packages

Technical Support Packages

Everyone needs support. But if you’re not meeting your customers’ support needs, they’ll find someone who will. When I think back on my own managed services practice, I remember alienating more than a few potential customers because we were only offering monthly service plans.

Scaling Your Office 365 Offering with Backup & Recovery

How to Create a Cloud Strategy

Cloud Management = Cloud Profitability. Up to 40% of your team’s productivity is lost when switching tasks is required. This begs the question: how do you scale your Microsoft® Office 365™ offering and remain profitable when margins are already thin, and your employees are having to switch between applications to manage and bill your customers?

IT Nation 2016 Keynote: New Names, Same Powerful ConnectWise

ConnectWise Product Name Changes

When you get a chance to gather the brightest minds in the technology solutions industry, and treat them like family, you want to make the most of it. So, naturally, we pull out all the stops when planning every IT Nation event, and this year was no exception. We always aim high at offering the…

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Top 5 Best Practices for your Help Desk

help button

A Help Desk is designed to be the first point of contact for customers when they have requests or problems with their technology services. And you, as the technology service provider are responsible for addressing those issues as quickly and efficiently as possible.  It is essential, then, to ensure a strategic method of managing this…

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How PSA & RMM Integration Saved the Day for One TSP

PSA & RMM Integration Case Study

Brian Marshall is the vCIO of Velocity Network. We sat down with him recently to discuss how his team uses ConnectWise Manage and Automate to transform their internal operations.

The Customer Journey & Billing: One Partner’s Story

4 Billing Best Practices

We sat down with 10-year strong ConnectWise partner, Amy Kardel, to talk about the customer journey and billing process at her business. As co-owner of Clever Ducks, a San Luis Obispo-based technology solution provider (TSP), she’s experienced the difference between a smooth billing process, and a not-so-smooth one.