We need to talk.

Did you cringe a little when you read that sentence? Those four little words can cause a lot of anxiety. Why? Because for many people, they evoke a foreboding feeling that something is wrong with their relationship.

Poor communication is a known relationship killer. If new information isn’t sent and received properly, things are bound to go awry. And that’s when you might hear (or read) those dreaded words. Thinking this just applies to your personal relationships? No way. The same issues can be applied to your business relationships too.

eBook - Improve Business Communication A Step-by-Step Guide

eBook

Improve Business Communication

A Step-by-Step Guide

Poor communication can have a terrible impact on your business. When plans and ideas are miscommunicated (or not communicated to everyone), your business will lose out on profitable opportunities, and most likely incur the wrath of dissatisfied clients.

4 Signs Your Business Has a Communication Problem:

1. Tedious hand-offs between sales and implementation
2. Duplicated efforts
3. Tasks frequently slipping through the cracks
4. Low client satisfaction or SLA disputes

If any of these sound familiar, your business has a communication problem, and it’s slowly (but surely) killing your profitability. But not to worry! There are three ways to break down these barriers so that everyone can be on the same page. And it all starts with a conversation.

1. Open the Flood Gates

Everyone should have a clear vision of the business’s main goals and how they’re going to be achieved. Making that information accessible is key to avoiding big mistakes, increasing overall efficiency, and – by proxy – boosting your profit.

If your team is having a hard time focusing on larger goals, find ways to tie everyone to an overarching goal—like a set number of new clients—that helps everyone work toward the same goal, which naturally fosters communication.

2. Inspire Teamwork

When you allow your employees to work entirely detached from one another, you end up working within Silos of Chaos®. Instead, work with a team mentality. From professional sports to the military, the best teams in the world accomplish their goals with collaboration and communication. Emulate that with your colleagues.

Internal collaboration can make your business more efficient and better off in the long run. Look for opportunities to help your team come together in new ways, crossing traditional department lines to share expertise and make your business run better.

3. Be Results-Oriented

Gaining access to information and working as a team stops just shy of remedying a company communication issue. The final step for a lasting impact is to develop a plan that details what proper internal communication looks like, and then make it accessible to everyone.

Share your internal roadmap across the business to help everyone understand your biggest priorities, and how they play a vital role in making it all happen. Help your team see how everyone benefits from a better performing business, and they’ll be happy to buy in.

See? That talk wasn’t so bad. Now go start a conversation at your business!

Ready to consider other major players that determine your business’s potential? Explore the other components that could be harming or helping your business increase efficiency and productivity.

We Need to Talk.

It’s time to have a conversation about business communication and how to improve it.

Start Here

We Need to Talk.

It’s time to have a conversation about business communication and how to improve it.

Start Here
Linda Brotherton

Linda Brotherton

With 30 years of technical experience, Linda Catrett Brotherton, is the General Manager for the ConnectWise solution, and has served as Chief Technology Officer and as Director of Operations. Prior to joining ConnectWise, Linda held...

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One thought on “3 Ways to Solve Communication Problems Before It’s Too Late

  1. Linda,

    Great article! (*thumbs up!*)

    Communication is the most important “ingredient” in doing a business.

    Inside a company having a good communication bears a pleasing result for both the employee and his/her boss. It also applies to the business’ customers, because you will know what are the customer’s needs and wants. One way of doing that is through telecommunications in your business so your customer can easily reach you if they have some inquiries to your business products and services.

    Well that’s all i can say, thank you for this helpful article of yours. It can really help anyone who has communication problems in their workplace.

    -Rio

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