It’s official: billing by device has no silver lining when it comes to the cloud. As technology continues to advance, and more companies start adopting bring your own device (BYOD) policies, it’ll become tougher for technology solution providers (TSPs) to track who’s using what.
Fortunately, there are simple billing strategies you can put in place that will enable you to produce invoices that account for a client’s cloud licenses, users, and devices all in one uncluttered document. Sounds like billing bliss, doesn’t it? Now imagine the possibilities when you pair those strategies with powerful automation tools. That’s where it gets good!
webinar - Get Billing Best Practices Watch the Webinar
Get Billing Best PracticesWatch the Webinar
These 3 steps are the start of a billing process that takes the tedious manual hours, and the risk of human error, out of the equation where your billing process is concerned.
1. You Don’t Have to Catch Them All!
We’re talking about devices, of course.
You don’t have time to play games, so why try to wrangle multiple devices for multiple users from multiple companies? When you’re charging for services by device, you’re putting control in your clients’ hands. For instance, they could decide (without telling you) to turn off some devices to lower their rate.
When you charge by user, you only have to keep track of that individual. It’s hard for them to say, let’s just not support “Jim.” It also guarantees you’ll be receiving consistent payments, which will help you lay the groundwork for establishing recurring revenue, and it also setting fair pricing expectations between you and your clients up front.
2. Deliver One Readable Invoice
Your invoice doesn’t have to be pretty, but it does need to be readable. That being said, it can be a real profit-killer spending time trying to organize devices, users, and cloud licenses into one invoice that makes sense to your clients.
If they can’t understand your invoice, how can they appreciate what you’re doing for them? Start by sending them a single, organized invoice that shows them a list of names they’ll recognize–not a list of nameless devices or licenses.
3. Showcase Your Value with Your Invoice
Billing by user for cloud licenses and devices alike makes it easier to demonstrate the value your services are bringing to your clients’ businesses. You can use your invoice to demonstrate how you kept their employees working efficiently by proactively managing outages and other issues before they caused work stoppages.
These 3 steps are just the tip of the iceberg. The cloud billing process is even more effective when you employ a tool like ConnectWise® CloudConsole™. This first-of-its-kind platform helps you manage, monitor, and bill the cloud, and ties back to ConnectWise Manage Agreements allowing you to easily deliver one invoice to your customer.
Watch the recorded webinar to learn more about how CloudConsole and the user-based billing method help empower you to streamline your billing process, and deliver stellar service.