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More Than Just a Ticketing System

ConnectWise Manage provides the structure and functionality you need to run your IT department. Organize your team around a single system, enabling everyone to connect and communicate through one unified platform.

help desk

Help Desk

ConnectWise Manage lets you breathe a little easier with solutions that provide clear lines of communication, an efficient ticketing process, and easily tracked workflows. Efficient documentation allows you to utilize resources wisely and capture every moment of employee time spent for reporting purposes.

project management

Project Management

Define and track tasks like onboarding or o boarding employees, or large-scale IT projects that require several steps and milestones.

inventory

Inventory & Asset Management

Track hardware or software, see where it gets distributed to, and view historical data for each asset. ConnectWise Manage also allows you to account for costs when purchasing, scan serial numbers for incoming hardware, and track what you currently have on hand.

reporting

Reporting

Gain real-time visibility into your department health and track key performance indicators from the dashboard. Quickly be presented with real-time information depending on what is of interest

time tracking

Time & Tickets

Automatically capture and track support issues, so nothing falls through the cracks. Evaluate response and resolution times to measure your engineers’ performance against SLAs.

consulting

Employee Requests

Tracking and assigning support issues can be tough for managers. Rely on service boards inside ConnectWise Manage to separate and route tickets with specific SLAs, workflows, and ticket statuses unique to each board.

access

Access from Anywhere

Access ConnectWise Manage in a wide variety of avenues, whether it be a client installed on a workstation or any major web browser or mobile version.

partner portal

End User Portal

Allow end users to submit issues they’re facing by answering questions you create in a portal. Employees can see all tickets they have submitted, change the status of their tickets if they have been resolved, submit new issues, and access an end-user knowledge base for troubleshooting on their own.

“Now, managers don’t have to call us for updates. Instead, they just check the status of their service tickets. ConnectWise Manage saves everyone a lot of time.”

Steve Schick, Director of IT Infrastructure and Operations, Liquor Stores NA Ltd.
Partner Support