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Technology Waits for No One.

That's Why We Stay Ahead of It.

Like time, technology moves fast.

At ConnectWise, our teams are committed to continually enhancing and evolving our products to anticipate and meet the constantly changing needs of technology workers.

Explore the latest developments in our platform of ConnectWise solutions - all designed for increased efficiency and productivity to help ensure you’re never left behind on the path to success.

keyboard_arrow_down ConnectWise Manage®: Keeping You in the Know of Your Entire Business

The first update of 2020 brings real-time push notifications, team-wide calendar views, the all-new ConnectWise Home, and more to ConnectWise Manage.

  • Push Notifications: Get timely updates when you need them with push notifications in ConnectWise Manage. Set alerts for real-time updates and open the record in question from inside the notification.
  • All-New Calendar View: The all-new view provides information on your or your team’s calendars. From the Display Type drop-down menu, select the new ‘Status’ option to see the status of all calendar entries quickly.
  • ConnectWise Home: ConnectWise Home brings ConnectWise products and resources into one application. Start a trial, pay invoices, manage users, and more from a single centralized location.
  • Improved Performance: The latest update to ConnectWise Manage gives you quicker load times and improved responsiveness throughout the application allowing you to accomplish more tasks in less time.
keyboard_arrow_down ConnectWise Automate®: Promoting Security & Accountability Across Your Support

Security is the name of the game in 2020 with default MFA included in the latest update to ConnectWise Automate.

  • Default Multi-Factor Authentication (MFA): Security is a high priority for ConnectWise Automate in 2020. Throughout the year, we’ll be pushing new enhancements and features to keep you and your clients secure, with the first update make MFA a default to prevent unauthorized users from accessing your systems.
  • Reason Code for ConnectWise Control Integration: Transparency and accountability are key to building trust between you and your clients, and they want to know when and why you’re accessing their devices. This update allows you to send the end user a notification alerting them you’ll be accessing their device and why.
  • The Year of the Admin: ConnectWise Automate is moving to the web, and we set our sights on migrating your admin functions in 2020, including additional agent flags, script scheduling, and maintenance mode.
keyboard_arrow_down ConnectWise Sell®: Helping You Get Paid Faster

The latest update to ConnectWise Sell makes it easier for your clients to pay their invoices, so you get paid faster.

  • ConnectBooster Integration: The ConnectBooster integration in ConnectWise Sell gives you another option to collect payments, in addition to PayPal and Authorize.net. Allow your clients to store payment information to make future payments even easier.
keyboard_arrow_down ConnectWise Control®: Creating More Secure Remote Access Support

The latest ConnectWise Control update puts security and convenience on center stage in 2020.

  • Improved ConnectWise Control and ConnectWise Manage Integration: Added integration functionality allows users to view machine information within a ConnectWise Manage ticket when connecting to a support session, have session reports added to internal notes, and more.
  • Two-Factor Authentication (2FA) for Cloud Account Admins: Starting March 2, 2FA will be enabled on all Cloud Account Administrators to provide added security measures for our partners and their clients.
keyboard_arrow_down ConnectWise Identify®: Making Cybersecurity Risk Assessments Simple

Create risk assessments for all your companies in ConnectWise Manage with the latest update to ConnectWise Identify.

  • Create Risk Assessments Inside ConnectWise Manage: Make risk assessments even easier with the ConnectWise Manage integration. Configure the integration, and the Risk Assessment tab will appear for all your companies in ConnectWise Manage.
keyboard_arrow_down ITBoost®, IT documentation system by ConnectWise

Experience next-gen IT documentation with the latest updates to ITBoost.

  • Increased Performance: Our continued dedication to enhancing performance and quick issue resolution ensures you achieve maximum efficiency and never have to slow down.
  • Improved Security: Next-gen IT documentation deserves best-in-class security as ITBoost is working to integrate with MongoDB Enterprise Advance.
keyboard_arrow_down New Additions to the ConnectWise Family

We’re happy to welcome Continuum, a ConnectWise company, and BrightGauge, a ConnectWise solution, to ConnectWise. Learn about the powerful KPI reporting, cybersecurity threat detection, expert services, and more they can bring to your business.

BrightGauge®, a ConnectWise solution: BrightGauge is a business intelligence tool that connects with the data sources you're already using and organizes all your data in one easy-to-access place. Track your KPIs, motivate your team, and keep everybody on the same page with dashboards, reports, and a goal management system.

Continuum Command: Bridge the skills gap with expert NOC services and refocus your staff toward higher-value workloads, while efficiently monitoring and managing any device, in any environment, 24/7/365.

Continuum Fortify: Get the advanced cybersecurity solution you need to deliver the protection your clients demand. From risk identification to round-the-clock integrated response and recovery, Fortify offers the right protection to support your growing security practice.

Continuum Assist: Don’t let the day-to-day grind and escalating customer demands slow you down. Continuum Assist gives you total freedom from expensive, resource-heavy tasks that can consume daily operations so you can expand your growth potential.

keyboard_arrow_down ConnectWise Manage®: Putting You In Control of Your Business

The latest updates to ConnectWise Manage help your techs do their jobs better and get you paid faster.

Customer Portal Invoices: Get paid faster with invoices in the Customer Portal. This will simplify invoicing and provide more clarity to your clients to reduce billing disputes and speed up the AR process.

Details on Service Alerts: Get more contextual information on a service alert to determine the appropriate response instead of wasting time digging through alerts for more details.

Invoice Creation From Agreements: Create an invoice right from an agreement, so you never have to leave the screen. Start saving time and get invoices out faster.

Attach Configurations to Workflows: Attach a configuration through a workflow based on the trigger that works for you, like tickets in a certain status or specific clients. Give your team all the information they need to start working on tickets right away.

Get Release Notes >>

keyboard_arrow_down ConnectWise Automate®: Making Service Delivery Even Better

Ease of use and functionality are on center stage in the latest update to ConnectWise Automate.

Work Wherever, Whenever: 2020 continues to be the Year of the Admin, and we’re pushing the browser experience for techs and admins to take full advantage of, including additional screens for User Management and Script Schedules.

SSO for Desktop: We’re taking ease of access a step further by adding single sign-on to the desktop version of ConnectWise Automate. Sync your login information with your ConnectWise SSO account and streamline your access.

Get Release Notes >>

keyboard_arrow_down ConnectWise Sell®: Helping You Keep Your Margins Under Control

Don’t let payments slip by or unauthorized invoices make their way to your clients with the latest update to ConnectWise Sell.

Multi-Level Approvals: Increased discounts and improper scoping can be costly when it comes to your margins and client relationships. With Multi-Level Approvals, create advanced rules that require approval from identified stakeholders before it’s delivered to your clients.

ConnectBooster Integration: ConnectWise Sell now integrates with ConnectBooster, giving you another option to collect payments. ConnectBooster allows your clients to store their payment information to make future payments even easier.

Get Release Notes >>

keyboard_arrow_down ConnectWise Control®: Making Remote Access and Control Easier for Your and Your Clients

The latest update to ConnectWise Control makes it easier to troubleshoot issues after work hours and brings you improved user experience.

Improved User Experience: We’re making it even easier to access the ConnectWise Control features that are valuable to you, like the ability to have the Toolbox one click away. The automation and tools you use the most are at your fingertips.

Guest Credentials: No more waking a client in the middle of the night to troubleshoot an issue. Now you can request client guest credentials in advance so your technician can access the machine when it’s locked, and the guest isn’t available, or you’re working after hours.

Get Release Notes >>

keyboard_arrow_down ConnectWise Identify®: Assess More Security Risks Than Ever Before

Dig deeper into the NIST Cybersecurity Framework with the latest update to ConnectWise Identify.

New Comprehensive Risk Assessments: The new Comprehensive Risk Assessments in ConnectWise Identify provide a deep dive on each of the NIST Cybersecurity Framework functions and controls with a much larger question set.

Get Release Notes >>

keyboard_arrow_down ITBoost®, a ConnectWise Solution: Best-in-Class IT Documentation

The latest update to ITBoost brings you better data visibility, better performance, and improved user functionality.

Ease of Use: In V4 of Global Dashboards, widgets can be resized to increase or decrease focus and improve data visibility.

Improved Efficiency: Bug fixes and improved performance make ITBoost more responsive to allow users and techs to accomplish tasks quicker.

Explore ITBoost >>

keyboard_arrow_down BrightGauge®, a ConnectWise Solution: Bringing Data and KPIs to Your Fingertips

Dashboard filtering and improved user experience are part of the latest update to BrightGauge.

Viewer User Dashboard Filtering: Administrator users now have the option to allow Viewer users to use dashboard filters. After dashboard filtering is enabled for a Viewer, the Viewer can toggle filters on or off and exclude filters from dashboard gauges.

Improved User Experience: We continue to make adjustments to the look and feel of the product, including expanded filtering and sorting options, bug fixes, and overall performance improvements.

Explore BrightGauge >>

keyboard_arrow_down ConnectWise Fortify®, Formerly a Continuum Solution: Security Across All Environments

ConnectWise Fortify’s first update as a part of the ConnectWise platform introduces an all-new product offering for SaaS security.

Security for SaaS Applications: With the all-new ConnectWise Fortify for SaaS Security, get 24/7 managed threat detection and response for Microsoft® Cloud apps, like Microsoft 365, Azure AD, and OneDrive, to safeguard your clients against business email compromise (BEC) attacks.

Explore ConnectWise Fortify >>

keyboard_arrow_down ConnectWise Expert Services

ConnectWise Expert Services help your MSP close the tech skills gap and bring individual techs or a fully staffed help desk into your business without the investment in finding, hiring, training, and retaining top IT talent.

Explore ConnectWise Expert Services >>

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