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Service level agreements (SLAs) can be hard to track, and you might not know if you’re living up to your clients’ expectations. With agreement management in ConnectWise Manage, it all comes together. You’ll clearly document all terms of the agreement—what devices are covered, service hours, response times, etc. Manage what matters to your customers and surpass their service expectations.
ConnectWise Manage helps you get desired results from agreements by establishing service expectations and automating the management of client contracts, including cloud services. Support your cash flow by automating recurring billing.
The ConnectWise Manage SLA setup helps you decide which tickets to take care of first, depending on your clients’ service delivery expectations. Determine unique response plans and resolution times with custom calendars and matrices, then track every step.
To avoid breaching SLA contracts, ConnectWise Manage automates reminders to the appropriate resources and also helps you proactively renew expiring contracts. You’ll also stay updated when clients reach a low support balance, so nothing slips through the cracks.
Choose to use existing templates, or customize client-specific agreements with flexibility in adjusting billing rates and support coverage.
Add charges for additional products related to the agreement.
See all time entries that have been applied to an agreement, and easily determine profitability.
Capture all of your billable time and hold your techs accountable. Keep invoices detailed and accurate, so that you get paid for all the work you put in.
Discover a sophisticated, 360° view of your customers and start building the strong relationships your business relies on.
Provide exceptional service with top-of-the-line ticketing and dispatch, all while capturing every moment of billable time.