| "ConnectWise paid for itself in less than 4 months with the additional billings of our dispatch person alone! Since installing ConnectWise we have billed an additional $22,750 of his time. And that is just the tip of the iceberg."
Angela O'Donnell
Owner, W.O'Donnell Consulting
New York, NY
"My wife calls ConnectWise the software company that gave her her husband back. ConnectWise has helped manage the company so well that I am able to actually go home at a reasonable hour instead of working 14 to 16 hours a day."
Sam Gridley
President, Owner, Integration Technologies
Honolulu, Hawaii
"Utilization is the first place we realized the return on investment for our ConnectWise purchase. Prior to ConnectWise we were 45% utilized. When we purchased ConnectWise we set a company goal to get to 75% utilization. Within a year we hit 77% and we treated the entire company to a trip to Las Vegas. With the increased utilization we were able to easily pay for the trip to Las Vegas and ConnectWise."
Tracey Butler
President, Acropolis Technology Group
Wood River, IL
"ConnectWise works the way we do. It streamlines workflow and makes it much easier to do my job. Migrating to ConnectWise took us to an entirely new class of product - a solution that includes comprehensive integration with the MSP tools. ConnectWise understands the solution provider business model - a critical distinction when you're evaluating systems to help you aggressively grow. By knowing the industry nuances and incorporating that expertise in its products, ConnectWise clearly helps companies like ours achieve ambitious objectives."
Jack Dawson
VP of Operations, IQ Systems
Reno, NV
“ConnectWise has made an immediate impact across our entire business. We are already seeing exceptional returns and we have only been live 2 months! Take our break/fix division for example: the average billable revenue for our engineers for these two months has increased 61% over last year, with the exact same number of engineers (and we thought were close to full utilization). As an international client of Connectwise based in Perth, Australia, we have been continuously impressed by not only the software but also by the planning, training, deployment, and support we have received from Connectwise. If there was only one package we could recommend to other VAR’s, this is the one!”
Zaun Bhana
Operations Director, LEAP Consulting
Perth, Australia
"We have used ConnectWise for 2 years and can't imagine running our IT business without it. ConnectWise can be linked directly to bringing an extra 4% to our bottom line."
Dale Ott
President, Vitil Solutions
Sarasota, FL
"You deserve all the credit and recognition in the world for one of the best business tools ever created. Without your software solution, I'm not sure where we would be today. We have doubled the size of our business and have never managed it like we do now with ConnectWise! We know where our techs were yesterday, how much they billed and to whom. TERRIFIC! Congratulations on a fantastic product."
Albert Dosal
President, Compuquip
Miami, Florida
"For years I have wanted a tool that works the way my business does. With ConnectWise I finally have an integrated system for tracking contacts, opportunities, tasks, and billable time. With all this information just a click away I can now concentrate on winning work, keeping people billable, & delivering value to customers."
Dave Moorman
CIO, PCMS Datafit
Cincinnati, Ohio
"We knew ConnectWise was a great decision for us, but we did not know it would only take one month to realize the return on our investment. We should have done this a LONG time ago."
Jay Tipton
VP, Owner, Technology Specialists
Fort Wayne, Indiana
"I just wanted to drop you this note to once again let you know just how much I appreciate not only all your organization has done to improve my business, but also your personal dedication to the cause of the Solution Provider community."
Eric Hanson
Inland Productivity Solutions
Upland, CA
"Within 30 days of adopting the ConnectWise platform, we were able to realize a 30% gain to our bottom line. We attribute this solely to the operational efficiencies that ConnectWise and the implementation team helped us implement and taught us how to enforce. Furthermore, the ConnectWise staff has been invaluable in helping us adopt best practices in order to grow our business. They have a sincere desire to help us succeed. Overall, ConnectWise is more than a software product, it's a company that we consider a true business partner."
Doug Church
Owner, TechSolutions
Salisbury, MD
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“ConnectWise has helped us to substantially lower costs, develop new business opportunities, and manage overall services delivery more effectively” explained Grant Cynor, Chief Operating Officer of Alexander Open Systems, ranked 34th on the Fast Growth 100. “No other software on the market provides such unique advantages for IT solution providers. It’s obvious ConnectWise understands the channel and how to help specialists like us take it to the next level.”
Grant Cynor
COO, Alexander Open Systems
Overland Park, KS
"Thank you again for taking the time to host a Mastery Meeting for us Midwesterners. Taking an entire day, for client user-education, shows just how much ConnectWise cares about the success of their customers. The day gave me a refreshing and very welcome road map toward making our company a well-oiled machine of productivity and service. In other words, it's a well needed "kick" in the right direction."
Stacey Meyer
Operations Manager, Stamm Business Technologies
Milwaukee, WI
"ConnectWise has literally replaced the work of three separate systems. Early reviews of the implementation have been so positive that internal adoption rates are higher than any other tool we've provided them. ConnectWise helps them improve SLA's, be more accountable to our clients and foster recurring and repeat business. We couldn't ask for more!"
Jonathan Register
Vice President of Operations
Alphanumeric Systems, Inc.
"Praxis was named to CRN's Fast Growth 100 in 2006 (#51!); that growth is definitely attributable to our partnership with ConnectWise. We would not have been on that list and we would not have been able to measure our success without the efficiencies we gained from ConnectWise. ConnectWise is honestly the single best product that I have bought for my business in the 15 years that we have been in business. It's more than just software, it's a whole culture of success."
Jennifer Roback
Vice President of Sales, Praxis Computing
Marina Del Rey, CA
"ConnectWise Mobile allows our technicians to take ConnectWise with them on the road whether they have access to the internet or not. They are always connected allowing them to access and enter information. We have taken away all the reasons why they can't enter their time, expenses, and update service requests. We can't make it any easier."
Sean Fullerton
President, eMonarch
Tulsa, OK
"ConnectWise has the best documentation and training videos! Better than any other products' we use. We can't think of running Rinksys without it."
Srikanth Pinnaka
President & CEO, Rinksys, Inc.
Sunnyvale, CA
"We have validated 100% that ConnectWise is one of the smartest OSS (Operations Support System) acquisitions we have made. Thank you to the entire ConnectWise team for revolutionizing our ability to execute on our vision of being a world class IT managed services and solutions provider. ConnectWise is the most complete and functional OSS tool and the most supportive organization that I have experienced. Please keep listening, striving for mutually beneficial solutions, and we’ll all be able to make the world a better place through our world class partnerships!”
Bjorn Zreloff
Operations Manager, United Technology Group
Buford, GA
"ConnectWise PSA has given me the power to collaborate and coordinate my tech staff. I can dispatch technicians for service requests and check schedules in real time. And when it comes to invoicing our time, ConnectWise streamlines the entire process and eliminates redundant entry and hours of work each week."
Mike Ju
Service Manager, NetConnect
New York, New York
"We've uncovered thousands of dollars of billable time each month since installing ConnectWise PSA."
Curt Hicks
President, Center for Computer Resources
Oak Park, Michigan
"ConnectWise has allowed us to increase our utilization by over 15%. It has also organized our engineers' and decreased their stress levels."
Sam Gridley
President, Owner, Integration Technologies
Honolulu, Hawaii
"ConnectWise is a truly classy organization with first rate employees. I would say that of all the companies that I deal with for support, ConnectWise is a model company. Your dedication to your customers is unsurpassed and although I am not a big fish in terms of clients, I never feel like I am left without awesome support. So I compliment you on your dedication to us, your partners, and to the channel as a whole."
Tripp Kuehnis
CEO/President
Seismic Computer Management, Inc.
“With the new ‘Closed Loop Service’ feature in ConnectWise, we now have all communication between our technical staff and our clients threaded within the ticket and an audit trail that proves we responded within our SLA. Before, many communications between our staff and our clients were not being captured in ConnectWise. A lot of these conversations occurred in direct emails using Outlook; as a result, it was difficult for technicians to pickup someone else’s ticket. By capturing the entire communication thread in one place, we have improved our efficiency at closing tickets by as much as 25%. We look forward to each new release of ConnectWise for the innovations they deliver!”
Dave Brewer
President
BC Networks, Inc.
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