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Important Announcements

Earl and the Gang

Contact Our Support Team

ConnectWise is Committed to Your Complete Satisfaction. Our goal is to make sure you receive the support you need, every time. If you feel like you're not getting the help you need, or if you want to tell us how we're doing, good or bad, we want to hear from you.

Chat: connectwise.com/chat

Email: help@connectwise.com or Send a New Service Request

Partner Portal connectwise.com/portal

Emergency Phone Number: 813.463.4715

Contact Customer Service

Call: 813.463.4700 option 2

Email: CustomerService@ConnectWise.com

Escalation Points

Andrew Wilson

Partner Support Services Manager

Email: AWilson@ConnectWise.com

Office: 813-463-4743

Ryan Bailey

Partner Support Services Manager

Email: Ryan@ConnectWise.com

Office: 813-574-8216

Lauren Murad

Consulting Team Manager

Email: Lauren@ConnectWise.com

Office: 813-574-8226

Colleen Higley

Partner Support Onboarding Manager

Email: Colleen@ConnectWise.com

Office: 813-463-4726

Ben Bunting

Customer Service Manager

Email: bbunting@ConnectWise.com

Office: 813-397-4586

Art Alvarez

Technical Support Manager

Email: aalvarez@ConnectWise.com

Office: 813-574-8254

Earl Provin

Partner Support Services Director

Email: Earl@ConnectWise.com

Office: 813-463-4720

Andrew Reddie

Partner Support Services Senior Manager

Email: Andrew@ConnectWise.com

Office: 813-463-4727