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ConnectWise® Business Suite

ChatAssist Communications Solution

ChatAssist Chat ConnectWise

Revolutionizing the Way You Support Your Clients

ChatAssist is the only chat and remote control product of its kind to fully integrate with ConnectWise. All communications sent through ChatAssist are captured in their associated tickets, so you’ll still be delivering the same seamless customer experience you’ve come to expect from ConnectWise while automating service-level agreement (SLA) response and resolution times.

During your chat session, you may find the need to do a more in-depth investigation into your client’s issue, and ChatAssist gives you the opportunity to remote control your clients computer. Take control of your client’s device with one click and troubleshoot their issue before their very eyes.

Putting You One Click Away From Your Clients

Capture Everything

Every exchange through ChatAssist is captured directly into ConnectWise, so you don’t need to worry about transferring any information manually.

Automate Service Level Agreements

Service ticket statuses are automatically updated when you use ChatAssist, allowing you to significantly improve your response and resolution times.

Chat on Existing Tickets

ChatAssist provides you with the opportunity to chat on existing service tickets, so you don’t have to always create a new one for each and every chat session. Or, in lieu of creating tickets, create activities for your chat conversation.

Remote Control with ScreenConnect

Leverage the power of ScreenConnect with ChatAssist so you can chat, and remote in to your client's machine at the same time.

Benefits

  1. Give your clients peace of mind by providing visibility into when you’re available (Online, Do Not Disturb, Away)
  2. Increase utilization by maintaining multiple chats at a time
  3. Privately or publicly invite colleagues into chat sessions to help solve problems
  4. Increase productivity without having to increase staff
  5. Automate time entries, service ticket statuses, detail descriptions, and internal notes

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