|
Case Study: RIATA Technologies
Enhanced Profits
 It’s easy to justify any software purchase that pays for itself through immediate improvements in efficiency, customer service or other major benefits. Just think of the ROI, however, if you generate nearly $6 million in annual sales and double your bottom line. Austin-based RIATA Technologies describes ConnectWise PSA as instrumental in achieving this end result since they installed the integrated solution two years ago.
In addition to substantially increasing the utilization of system engineers, "ConnectWise enabled us to move into managed services," explained the company’s president, Tommy Wald. "It’s been a great tool for consolidating our services practices as we established our MSP model."
Wald says other packages aren’t nearly as effective in addressing the workflow dynamics or SLAs of a VAR. "ConnectWise is developed in the way we do business -- by a partner with an insider’s perspective and knowledge."
End-user satisfaction rates have also improved markedly with ConnectWise, Wald pointed out, noting that RIATA operates throughout central Texas and is expanding into other markets. "Scheduling and tracking features prevent service delays, and we’re able to convert more sales opportunities as we expand. ConnectWise is incredibly versatile and a great choice for maximizing profitability in our industry."
|