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Service Response & Resolution Tracking
Turn your IT business into a steel trap. Nothing can slip through. Clients can email in or enter issues through the client portal. ConnectWise can automatically assign and notify the right technician, police acknowledgment of the service ticket and monitor the response and resolution.
SLA’s are enforced to ensure that you hit the response times you’ve promised individual clients. It can also police the time it takes you to put a plan of action in place and even resolve the ticket. Escalation paths are defined to notify the right person and can be escalated up multiple levels. So you know your clients will be taken care of in a timely basis. |
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With the ConnectWise Network, your geographic coverage is extended. Increase your areas of expertise by drawing on other Partners within the network. Service tickets can be exchanged with all activity visible to both partners.
Feature List
- Multiple locations supported
- Multiple departments supported
- Dispatch Portal
- Agreement integration
- Audit trail of ticket events
- Escalation
- SLA enforcement
- Client notification and collaboration
- Integration to Workflow Engine
- Integration to ConnectWise Service Network
- Roles based security
- SSL supported
See the other Track, Approve & Invoice modules
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