IT Solutions professional using ConnectWise SLA Management tools We all promise service level agreements (SLAs) to clients and offer custom SLAs, but how many of us can accurately measure performance and report it back to the client? Your value is measured by meeting the service levels you’ve promised your customer. What do you tell your customer when they ask? ConnectWise can manage your service levels and report compliance back to your client.

Based on ITIL standards, the ConnectWise SLA management engine can treat clients’ issues based on severity and impact. Service Tickets are automatically escalated and resources and managers are notified when service levels are not being met. Our service level agreements work the way you do because we know what you want. Our SLA management engine enforces response times, time to action and time to resolution. Isn't it time for you to get real about SLA management?

Service Level Agreement Feature List

Custom escalation rules
Tracks time to response
Tracks time to plan of action
Tracks time to resolution
Time deducted while waiting on client
Compliance reporting
Integrated to agreements
Integrated to workflow engine

See the other Service Delivery Management modules