The success of your IT Solutions company is directly related to how you manage your services and projects. ConnectWise PSA manages projects and services make sure that you shine in these processes by assuring that once projects and services are booked, they are managed efficiently and effectively to speed up cash flow and increase revenues. Nothing is dropped, and no revenue opportunity is left on the table.

Software as a Service

Client agreements and client technology configurations are monitored and automatically updated, triggering approvals and invoices when you deem appropriate. Additional work is easily added to projects and managed with the project, but tracked and billed separately with Connectwise service management software. Workflow rules are role-defined and drive activities within these modules, automatically escalating or notifying to drive compliance to SLAs. Client information is accessible based on role, so all employees have what is needed to quickly complete their work assignments. Completed work closes activities, reports time and expenses, and kicks off invoicing.

Service Management Software modules

Managed Services

Configuration Management

Resource Management

Agreement Management

SLA Management

Help Desk

Contact us today for more information on how Connectwise service management software can help you manage your projects and services more efficiently in order to speed up cash flow and increase revenues!