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You’ve got your clients’ IT systems management covered. Satisfaction levels are high. Your recurring revenue stream’s flowing freely. Think life is good? We can make it even better – and easier.
The ConnectWise Managed Service Platform (optional) centralizes, manages and reports all the essential components of your managed service offering to reduce complexity, increase productivity and maximize ROI. Integrating fully with best-of-breed MSP applications. Managed Service Tools support such functions as: Our Managed Service Platform even creates automatic alerts and service tickets. The auto-discovery feature directly updates configurations and agreements of your clients’ IT assets, populates client-facing performance reports and generates invoicing at intervals determined by you.
And if that’s not enough to make you look good, executive summary reports, accessible from the Client Portal continually prove the value of your services by detailing the specific results of your work.
Not even your mother spoiled you so well.
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| SAAZ from Zenith Infotech LTD * - Integrates to ConnectWise Service Ticket API *
- Asset discovery is synchronized with ConnectWise
- Integrated to ConnectWise managed service invoicing
- Automatic invoice update of workstation and server quantities
- Email alerts converted to service tickets using Email Connector add-on
- NOC Help Desk ticket integration -their NOC can launch a ticket in ConnectWise when they are working with you
- Two-way integration to allow ConnectWise to become the ticketing system for SAAZ
- Executive Reporting integration - Key metrics on managed services that are provide such as server uptime, patches installed, spyware, etc.
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| Managed Workplace from Level Platforms * - Integrates to ConnectWise Service Ticket API *
- Asset discovery is synchronized with ConnectWise.
- Integrated to ConnectWise managed service invoicing
- Automatic invoice update of workstation and server quantities.
- Email alerts converted to service tickets using Email Connector add-on.
- Alerts become service tickets in ConnectWise
- Closed tickets in ConnectWise close alerts in LPI
- Executive Reporting integration - Key metrics on managed services that are provide such as server uptime, patches installed, spyware, etc.
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| Kaseya - Asset discovery is synchronized with ConnectWise
- Integrated to ConnectWise managed service invoicing
- Automatic invoice update of workstation and server quantities
- Email alerts converted to service tickets using Email Connector add-on.
- Executive Reporting integration - Key metrics on managed services that are provide such as server uptime, patches installed, spyware, etc.
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| N-Able - Asset discovery is synchronized with ConnectWise.
- Integrated to ConnectWise managed service invoicing
- Automatic invoice update of workstation and server quantities
- Email alerts converted to service tickets using Email Connector add-on
- Executive Reporting integration - Key metrics on managed services that are provide such as server uptime, patches installed, spyware, etc.
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| DoubleCheck - Executive Reporting integration - Key metrics on total account messages, total messages processed, email viruses removed, spam messages filtered, etc.
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| Postini - Executive Reporting integration - Key metrics on total account messages, total messages processed, email viruses removed, spam messages filtered, etc.
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* Integration to ConnectWise Service Ticket API allows your ConnectWise service ticketing system to become the ticketing system for your MSP tool. Allows for centralization of notifications and escalations. Additional MSP tools can be supported using our Email Connector Add-on which will allow you to post alerts to the service board. Feature List
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