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itControl Suite integrates with ConnectWise
Industry-leading RMM solution adds to world’s most popular IT Business Operating System
TAMPA, Fla., and Toronto, Ont., February 11, 2010 – itControl Solutions today announced it will integrate its appliance-based remote monitoring and management (RMM) tool itControl Suite with ConnectWise, the lT Industry’s leading application for professional service automation (PSA). The platform provides tight integration between itControl Suite and ConnectWise PSA software for VARs, MSPs and IT service companies.
itControl Suite is the engine behind a growing community of today's Managed Services solution providers that offers highly advanced automation and service tools that power their business operations. itControl Suite works with single or multiple locations. Its appliance-based technology, which has earned dozens of awards, does not require any software, agents, nodes, probes or servers. Installation of the system is completed within 20 minutes.
The ConnectWise platform provides PSA and related business applications such as CRM, financial management, collaboration, sales and service ticketing, inventory, reports and analytics, and enables customers, partners and third-party developers to build and integrate their own hosted applications. Other benefits include scalability, flexibility, and increased capabilities to optimize their company’s overall bottom line.
This integration enables ConnectWise PSA users to better serve their clients through greater automation and visibility into remote monitoring and management. itControl Suite alerts can be set to generate ConnectWise service tickets, and administrators can access the specific device that created the alert in one click. All diagnosis and repair activities can be centrally managed and tracked for billing purposes.
“The difference between making a successful sale and missing an opportunity can be a very finite margin, which is why resellers are always looking for anything that will help tip the scales in their favor,” said Daniel Zborovski, Chief Technology Officer and VP of Technology at itControl Solutions. “Both ConnectWise and itControl Solutions originally developed their own superior tools to help them better run their businesses. By working closely together to ensure complete interoperability with each other's solutions, our combined weight behind resellers creates the ultimate sales advantage."
“itControl Suite, which provides "next generation" RMM (Remote Monitoring and Management) is one of the engines behind a growing community of today's Managed Services solution. Like ConnectWise it will improve productivity to increase profitability very quickly for IT service companies.” said Arnie Bellini, ConnectWise CEO. “ConnectWise is proud to have itControl Suite integrated into the largest network of tools, knowledge, and support for the VAR, systems integrator and solution provider community.”
About itControl Solutions Inc.
itControl Solutions provides IT service providers with its powerful, award-winning managed services solution, itControl Suite. With its feature rich functionality, appliance-based implementation and no-risk business model, a growing number of IT service providers are migrating to itControl Suite as their chosen solution for IT management and support. For more information, please visit www.itcontrolsuite.com
