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ConnectWise Rolls Out DownStream IT
Solution providers and their customers can now completely control IT business processes, resource utilization, costs and service levels
TAMPA – June 30, 2008 – IT solution providers using ConnectWise professional service automation software have always enjoyed the advantages of efficient resource utilization and management. Now, with the introduction of DownStream IT, they can bring these same advantages to their customers’ internal IT departments. The extension of ConnectWise to the end-user environment enables the solution provider and their customer to be more strategic as well as more cost effective in deploying and monitoring their respective resources. No other professional service automation software provides this level of integration, insight and value.
DownStream IT enables solution providers to easily activate and sell ConnectWise licenses under their own brand identity at highly competitive rates – and with training and implementation support required for fast ramp-up and success. Clients immediately gain a new perspective on what is happening with each function and member of their IT departments. In addition to showing exactly how staff resources are leveraged and when project milestones are achieved, DownStream IT helps identify opportunities for improvement and ways to apply best practices in new areas.
"One of our strengths has been our ability to deliver a high level of professionalism to our clients,” said Tony McMillan president, McMillan Consulting, a Fresno, Calif.-based technology networking and support provider. “With DSIT, we build upon this strength by delivering a service that exceeds the norm for our industry."
“Solution providers are often viewed as ‘trusted advisors,’ and now with DownStream IT they can deepen that role and break new ground in their client partnerships,” commented Arnie Bellini, ConnectWise CEO. “Any time you help customers significantly reduce costs and free up funding for more strategic IT initiatives, they are highly likely to consider other recommendations and services you propose. We believe DownStream IT will put many solution providers on the doorstep to complete outsourcing and managed services opportunities.”
Downstream IT provides full visibility into critical project management functions so IT managers can gain tighter control of network issues and improve response times. The capacity for handling service and support, project management, and business development increases dramatically. Time-consuming, routine tasks become automated, and important information is readily accessible.
With DownStream IT, several key function enhancements enable IT managers to better monitor project progress and manage workloads to ensure maximum productivity. DownStream IT features:
- Service Board – Immediate insight into the scope and significance of open IT issues is provided to more effectively prioritize projects. Services may then be delivered based on what’s most important to stakeholders.
- Dispatch Portal – Resources are organized so that IT managers immediately see which staff members are fully, over- or under-utilized, helping maximize staff resources and monitor important project milestones.
- Reports – Detailed, key metrics of both employee and department performance validate the IT department’s contributions. Additionally, it becomes easy to identify where improvements are needed, or to provide direction for replicating past successes in new arenas.
- Projects – Insight into strategic company initiatives allows IT managers to more effectively work to meet key deadlines and business objectives.
- Configurations – Visibility into fixed IT assets lets managers know exactly how systems are integrated, providing optimized utilization, functionality and performance. Ultimately, the IT department can become the model of efficiency for an entire company.
“ConnectWise customers are in a great position to take the solution ‘downstream’,” Bellini added, “as they already have first-hand experience and practical knowledge to help their clients understand what it can do for them. For solution providers that don’t yet have the operational advantages of ConnectWise, this is a new profit-building reason they can’t afford not to consider.”
About ConnectWise
ConnectWise is the leading Web-based professional service automation (PSA) software application designed exclusively for technology consultants, integrators and developers. More than 20,000 IT solution providers rely on ConnectWise to more efficiently integrate key business operations across the enterprise from business development and project management to client services and billing. The technology enables IT companies to drive greater accountability, operational efficiency, profitability and tighter systems integration. ConnectWise is the only PSA software to integrate with all leading managed services applications. Visit www.connectwise.com for more information or call 813-463-4760.
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Contact for More Information:
Lynette Bohanan, CommCentric Solutions Inc.
813-727-0196 / lbohanan@commcentricsolutions.com
