ConnectWise. IT's Business Operating System

ConnectWise Regional User Groups Build Momentum

Two-day workshops expand on ConnectWise's commitment to build strong, highly interactive partner communities that foster learning, sharing and mentoring

TAMPA, Fla. – June 9, 2009 – In an effort to further support and mentor its partner base, ConnectWise recently launched a series of regional user groups across North America, the United Kingdom and Australia. The highly interactive two-day events expand on ConnectWise’s commitment to create a community environment where partners can improve their businesses through best practices. Participants receive ConnectWise training, share operational insight and discuss successful market strategies. Partners who attend the user group meetings continue their communications throughout the year virtually in the ConnectWise Partner Forums, evaluating each other’s progress against goals they jointly set during the meeting.

The development of the user groups initially grew from the success of the company’s ConnectWise Partner Summit, an annual event offering educational sessions on a wide range of software features and business-process topics. The event, dubbed “the largest MSP-centric, face-to-face conference” by MSPmentor, has attracted as many as 1,000 partners. ConnectWise user groups complement the growing number of partner community activities, which range from ConnectWise forums and mastery sessions to ConnectWise Learning Center events and ConnectWise TV.

“The user group meeting in Chicago was great!” exclaimed NetSolutions Team Inc. Managing Consultant Eddie Hartman. “I am coming back armed with more knowledge, and better equipped to manage my business. The meeting is always well worth it. I have to thank ConnectWise for hosting these events.”

CIO Services President Wendy Gauntt agrees. “Since the meeting, we have rolled out a huge number of process improvements, including a complete, closed-loop revamp of our dispatch process, and a lot of workflow improvements,” said Gaunt. “I’ve never seen a software vendor that’s as dedicated to helping their customers as ConnectWise.”

 “We’re at a point in the market when efficient business processes are absolutely essential, which is what we mean to accomplish through managed services,” said Bellini. “By giving our partners more best practices venues, we’re creating a higher potential for ConnectWise to help those partners become more competitive at a very dire time. Greater efficiencies can only help drive the market toward greater stability.”

From its start as a computer repair and instruction business in 1982, ConnectWise has placed a strong emphasis on business process improvement – and how it could share its success with other solution providers. The company continues to focus on training and education as a way to deepen its relationship with partners, share best practices and foster partner success. To that end, this year the company:

• Launched ConnectWise TV, a state-of-the-art, Web-based service that delivers live and recorded content about ConnectWise applications, business best practices and industry trends.
  
• Expanded ConnectWise Partner Summit – In only four years, ConnectWise Partner Summit has grown to be the largest gathering of managed services providers in the nation, with 95% of attendees reporting the event exceeded their expectations. The event attracts more than 1,000 guests and features nationally renowned business thought-leaders, technology experts and vendors covering topics that range from business operations and marketing to emerging technologies like cloud computing. Unlike most industry events, ConnectWise Partner Summit is strictly focused on ways solution providers can improve their operations. Speakers are not permitted to “pitch” their products or services.

For more information on how to join a regional user group, ConnectWise partners may call their sales rep at 813-463-4760 or visit www.ConnectWise.com.

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ABOUT CONNECTWISE
ConnectWise is the leading Web-based professional service automation (PSA) software application designed exclusively for technology consultants,integrators and developers. More than 29,000 IT solution providers rely on ConnectWise to more efficiently integrate key business operations across the enterprise from business development and project management to client services and billing. The technology enables IT companies to drive greater accountability, operational efficiency, profitability and tighter systems integration. Visit www.connectwise.com for more information or call 813-463-4760.

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Contact for More Information:
Lynette Bohanan, CommCentric Solutions Inc.
813-727-0196 / lbohanan@commcentricsolutions.com