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Case Study: Network Management Group Inc
Operational Efficiency
 Network Management Group, Inc. (NMGI) clearly did a lot of things right to become a diversified IT solution provider with a 22-year history of growth. ConnectWise PSA, however, put this $5-million Hutchinson, Kansas-based business on a new course for greater success – and profits that increased 10 to 15 percent annually as a direct result of installing the professional services automation software two and a half years ago.
"Team members, workgroups, divisions and ultimately our entire company gained tremendous operational advantages," commented Steve Harper, president and co-founder of NMGI, which designs and implements IT solutions for CPA offices nationwide and SMB customers within a 200-mile radius. "ConnectWise works seamlessly with the products and services we choose to offer while smoothly integrating with other applications we leverage."
"ConnectWise Revolutionized How We Conduct Business."
Harper explained that NMGI no longer loses billable hours with ConnectWise in place. "Reports give us keen daily insight, tracking all activities and reflecting ways to continually improve results. Another advantage is the ability to clearly demonstrate ROI to customers on a project-by-project basis. ConnectWise revolutionized how we conduct business."
Harper evaluated many alternatives for running NMGI’s operations, "but nothing comes close to delivering this level of value. It’s built by VARs for VARs. ConnectWise knows our business. They live and breathe this industry. When the channel experiences significant changes, they respond rapidly with an understanding of our needs and pain points. Their passion for our industry, and their total commitment to service excellence, makes a huge difference."
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