Sure, you’ve worked hard to build your business, but you shouldn’t have to put as much sweat into managing the agreements. Whether you’re an MSP or ISP, ConnectWise can help steer your operations from a time and materials model to a recurring revenue model PDQ. And don’t worry about complexity. No matter what kind of agreements you have, chances are ConnectWise can handle them. Seriously. We’ve never been stumped because each module is completely customizable in managing your MSP agreements. This means your salespeople have the freedom to sell virtually any type of MSP agreement you want. Set it and forget it. We’ll show you how in our Partner Webinar series.

Our range of agreements includes:

Blocktime
Retainers
MSP agreements
Help desk
Equipment
Web hosting
Internet access and more

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With the ConnectWise Workflow module, we’ll automatically remind you when your MSP agreements are running low or need to be renewed. You can also use our pre-designed, templated service tickets to automatically schedule the right tasks – and people – for all your recurring projects and MSP agreements.

Agreements are invoiced directly from ConnectWise. So whichever billing cycle you prefer – recurring or one-time – your MSP agreements will always be shown in the ConnectWise Invoicing Wizard. ConnectWise can also help you better determine the true profitability of each agreement signed. And if you’re using the optional ConnectWise Managed Service Platform, you can automatically bill the workstations and servers covered by your MSP agreement.

ISP and MSP Agreements Feature List

Multiple locations supported
Multiple departments supported
Supports block time and retainers
Recurring coverage including unlimited hours or amount
Specify coverage for time, expenses and/or sales tax
Workflow for contract expirations and low balances
Multiple rates per agreement
Ability to restrict covered sites
Ability to exclude certain type of work from coverage
Associate equipment configurations
Associate recurring service templates
Integration into managed service applications using MSP Add-on
Recurring invoicing
Roles based security
SSL supported

See the other Service Delivery Management modules