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Managed Services: See A Change In The Way Business Is Done
 In truth, the discussion of managing Managed Services could either be here, in the workflows section, or in the Management Issues section. Why, you ask?
Because managed services will start out as a new set of product offerings, the initial impact will be in agreements and service delivery. Of course, your sales function will be affected, since they have to explain the value proposition. But then, as you get into it, you will discover impacts across your organization. These impacts will increase as a greater percentage of your revenue comes from these services. Ultimately, you will likely find that processes will change in many functions, and how you measure performance and the incentives you provide will also have to change. In fact, you will probably begin targeting prospects in a more segmented way, with specific offerings for specific sizes of companies in certain industries. You may even obtain some of your profits by sharing the value provided or costs saved, which will change the way you price. This is when Managed Services becomes more of a global issue, and deserves the attention and management as other global issues, such as profitability and revenue growth.
Since many of our partners are currently just dipping their toes into Managed Services, we will address some of the beginning requirements, as they relate to processes and your business automation solution. We recommend that if you are further along this path, and are seeking more information, you contact our Professional Services group to see how we might offer assistance to you. Alternatively, our ConnectWise Managed Services Platform specializes in assisting companies to transition to Managed Services.
The combination of ConnectWise PSA and our Managed Services Platform add-on work in concert to provide the foundation you need to sell and deliver managed services. You will not only be able to integrate the output and alerts from many of the most popular managed services tools, but you will be able to deliver on the proactive services required by these contracts. Of critical importance, with ConnectWise you will be able to clearly demonstrate the value you provide to your clients, to increase their satisfaction with paying you for rarely seeing you and rarely experiencing problems. And that is the whole and total goal of even providing Managed Services.
How Do You Know If You Have A Managed Services Problem?
Take a look at the following list of questions. Answering as indicated on several of them may suggest your Managed Services processes and systems could be upgraded in your company:
- Are the Managed Services tools you use integrated with your business automation solution?
- Do your managed services agreements automatically trigger activity scheduling, such as periodic maintenance, review meetings, etc?
- Do your Managed Services tools automatically create service tickets when appropriate, including monitoring alerts, tape backup, session results, UPS systems, low battery notifications, etc.?
- Can you hot key back and forth between your Managed Services tools and your business automation platform?
- Does auto-discovery of client assets automatically update your client (inventory) configuration lists so you always have an updated list of work stations and servers at your client site?
- Can you automatically update client agreements and invoices based on newly discovered client assets?
- Does your solution automatically pull key information from Managed Services tools for presentation on Client Executive Summaries, clearly demonstrating the value of your preventative work?
- Can clients access, through your branded portal, reports showing your Managed Services activities, including the automatically created service ticket resolutions?
- Do your Managed Services agreements automatically invoice at the appropriate time?
ConnectWise PSA Helps You Solve Managed Services Problems
ConnectWise PSA, in combination with the Managed Services Platform, will provide the foundation you need to deliver great service and great value. With ConnectWise PSA, you will be able to:
- Show your clients exactly what has been done for them behind the scenes, at a level of detail your client needs to see to understand the value.
- Show your client interventions and preventative measures, which can be used to calculate cost-savings you have provided to them.
- Provide your client a single page report that graphically shows all work completed for them, extracting the data from multiple managed service tools and from ConnectWise PSA.
- Use the managed services agreements to drive proactive maintenance work, including automatic scheduling of service tickets at appropriate times.
- Never miss a SLA since the system drives compliance based on your agreements.
- Automatically invoice based on agreements.
- Update agreements and configuration tables as clients make changes to hardware at their sites.
ConnectWise PSA is the easy answer to your Managed Services problems.
Click here to see more product details, including screen shots.
Click here to see more information about the Managed Services Platform.
ConnectWise PSA: The Total Business Automation Solution for IT Solutions Companies
ConnectWise PSA is a complete suite of modules that automate and integrate every process in your IT business: Find & Win Opportunities; Capture, Plan & Schedule Won Deals; Manage Projects & Services; Track, Approve & Invoice; Analyze & Report; Integrate to Internal & External Applications. ConnectWise PSA is offered both as premise based or hosted (subscription based) solution.
Learn more. See all ConnectWise PSA Product Module Features.
The sole purpose of ConnectWise PSA is to give you transparency into and control over your business, a faster and higher cash flow, more revenues, greater profits and higher levels of client satisfaction.
See How ConnectWise PSA Helps You Solve Other Management Problems.
See How ConnectWise PSA Helps You Solve Your Workflow Problems.
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