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Managed Service Provider
Your Business Is Unique - Your Software Should Know That!
Differences That Matter
 Managed Service Providers have some unique needs:
- You have many types of agreements based on specific client needs, and all need to be billed appropriately, and on time.
- You need to combine information from multiple MSP tools to manage clients and to present to them what you have done both proactively and reactively.
- SLAs – defining them, managing them and meeting them is the crux of the value you offer, and you need to show clients your performance against them.
- Proving your value is crucial. Why? Because the better you do your job, the less your clients see you (except for scheduled visits) which may lead them to believe they are not getting their money’s worth in the agreement.
What Keeps You Up at Night?
Along with key differences, MSP Providers have unique pains:
- Are you losing hard won managed services contracts because the work you do is not visible to your clients, which prevents you from selling value? Are you having trouble even selling these agreements?
- Is calculating the actual cost-to-serve your managed services clients nearly impossible, making it difficult to know whether they are profitable?
- Is client billing a manual process with participation from numerous employees, creating erroneous output, a slow invoicing cycle and a huge administrative burden?
- Are you leaving money on the table by not renewing annual licenses, agreements and subscriptions or by not charging for an increase in remotely monitored devices?
Don’t Worry. ConnectWise Addresses Differences and Heals Pain
ConnectWise managed service provider software will help you smooth your processes, increase your ability to manage your business, and help you raise revenue and profits.
- You can “have it your way” as far as agreements go. Go extreme, and ConnectWise MSP provider software will be here to automatically manage what you sell.
- Executive Scorecard reports and client portal tools demonstrate value daily, weekly and monthly, allowing you to demonstrate not only value but cost-savings provided by your managed services.
- Optimize your scarce resources across multiple projects with multiple priorities, using system features to balance workloads and prevent scheduling errors.
- Get your controller and service folks to love you by eliminating the administrative burden for billing and invoicing.
- SLA Management, with automatic notifications and escalations, will allow you to not only promise the highest SLA standards in your town, but also allow you to sleep at night knowing they will be delivered on time.
Contact us today for more information on how ConnectWise MSP provider software can help you better manage your business and raise revenue and profits!
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