Managed Service Tools

Kaseya, Level Platforms (LPI), N-able, Zenith Infotech and LabTech... to name a few.
Are you looking to quickly build a Managed Service practice or aggressively scale your existing MSP practice? ConnectWise has joined forces with industry leaders, such as Kaseya, Level Platforms (LPI), N-able, Zenith Infotech and LabTech, to create MSP tool integration that automates the full lifecycle of managed services, from MSP sales pipeline tracking, service, billing and agreement automation to customer communication that highlights the value of the solution providers MSP service.

Cisco
  • Centralize, manage and report all essential components of their solution offerings
  • Email alerts converted to ConnectWise service tickets
  • Requires ConnectWise Email Connector add-on

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ConnectWise MSP
  • Monitoring
  • Spam
  • Remote Control
  • Asset Discovery
  • Automated Scripting
  • Spyware and Virus Protection

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Cymphonix
  • Exclusive priority pricing, marketing assistance and training for ConnectWise partners
  • Coming Soon! Full Integration to ConnectWise (Executive Reporting) with Network Composer allowing optimal control over Web browsing and Internet application activity
  • Key Metrics on Web Categories, Host Names, Top Web Surfers, Top Application Types, Top Bandwidth Users, IM logging, Spyware and Virus prevention
  • Affordable web monitoring services including full HTTP and HTTPS content filtering, bandwidth shaping,  and automatic report distribution
  • A single, easily managed solution for network protection, application performance and traffic visibility including remote access to real time URL and traffic monitoring
  • Designed specifically for the SMB market allowing ConnectWise partners an opportunity to expand their scope of managed services

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DoubleCheck
  • Executive Reporting integration - Key metrics on total account messages, total messages processed, email viruses removed, spam messages filtered, etc.
  • Requires ConnectWise MSP Add-on

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DoubleCheck
  • Rich integration for multiple products: SPAM filtering, web filtering, offsite backups, web hosting, exchange hosting & more.
  • Full support board integration, allowing you to delegate support for our products to us free of charge just by moving them to our service board in your portal.
  • Full billing integration with agreement updates, agreement and product creation and automatic monthly reconciliation.
  • Integration of key statistics for ConnectWise Executive Reporting for all key metrics of the ExchangeDefender SMTP security and OWN Offsite Backups.
  • Requires ConnectWise MSP Addon
  • For documents, pricing and additional information, click here.

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GFI MAX RemoteManagement
  • Fast and easy to set up with ground breaking auto-mapping facility - clients will be synchronised.
  • When a check fails in GFI MAX RemoteManagement a ticket will be created in ConnectWise.
  • When a check passes again in GFI MAX RemoteManagement, a ticket will be closed in ConnectWise
  • Times and notes added to tickets in GFI MAX RemoteManagement will automatically be added to ConnectWise
  • Hardware and operating system information from GFI MAX RemoteManagement can be added to ConnectWise automatically

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 Intronis
  • Achieve seamless billing integration
  • Reduce hours of drudgery and the hassle of manual bill processing
  • Eliminate redundancy
  • Improve customer experience with improved invoice detail
  • Get paid faster
  • Improve cash flow
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 itControl Suite
  • Integrates with Service Ticket API
  • Asset discovery is synchronized with ConnectWise
  • Automatic invoice updates of workstation and servers counts
  • Integrated to ConnectWise managed service invoicing
  •  Executive Reporting Integration - Key Metrics on managed services that are provided such as server uptime, patches installed etc.
  •  Alerts in itControl Suite become service tickets in ConnectWise
  •  No email conversion of alerts requiredClosing tickets in ConnectWise close alerts in itControl Suite
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Kaseya
  • Asset discovery is synchronized with ConnectWise 
  • Integrated to ConnectWise managed service invoicing
  • Automatic invoice update of workstation and server quantities
  • Email alerts converted to service tickets using Email Connector add-on
  • Executive Reporting integration - Key metrics on managed services that are provide such as server uptime, patches installed, spyware, etc.
  • Requires ConnectWise MSP Add-on

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Two way integration 

  • Clients
  • Contacts 
  • Tickets and Alerts
  • Time Entries

One way integration of LabTech Assets to ConnectWise every 12 hours 

  • Requires the ConnectWise MSP Interface

For download and setup instructions for the LabTech to ConnectWise, click here.


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Level Platforms
  • Integrates to ConnectWise Service Ticket API
  • Asset discovery is synchronized with ConnectWise
  • Integrated to ConnectWise managed service invoicing
  • Automatic invoice update of workstation and server quantities
  • Email alerts converted to service tickets using Email Connector add-on
  • Alerts become service tickets in ConnectWise
  • Closed tickets in ConnectWise close alerts in LPI
  • Executive Reporting integration - Key metrics on managed services that are provide such as server uptime, patches installed, spyware, etc.
  • Requires ConnectWise MSP Add-on
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N-Able
  • Asset discovery is synchronized with ConnectWise.
  • Integrated to ConnectWise managed service invoicing
  • Automatic invoice update of workstation and server quantities
  • Email alerts converted to service tickets using Email Connector add-on
  • Executive Reporting integration - Key metrics on managed services that are provide such as server uptime, patches installed, spyware, etc.
  • Requires ConnectWise MSP Add-on

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NetEnrich
  • Easy configuration of ConnectWise with the Global NOC
  • Two way integration of ticket creation, updates and resolution
  • Comprehensive workflow with detailed steps to create a new member/service boards and necessary login credentials
  • Detailed status messages in the ConnectWise system for each step of the integration

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Postini
  • Integrates PacketTrap MSP with ConnectWise Service Ticket API
  • Device and Network Alerts automatically become service tickets in ConnectWise
  • Closed tickets in ConnectWise close alerts in PacketTrap MSP
  • Leverage PacketTrap’s auto remediation capabilities
  • 100% flexibility to send all or some alerts to Connectwise

Postini

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Postini
  • Executive Reporting integration - Key metrics on total account messages, total messages processed, email viruses removed, spam messages filtered, etc. 
  • Requires ConnectWise MSP Add-on

Postini

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Reflexion
  • Underscore the value that you provide to your clients with Executive Reporting Integration – Key metrics on total account messages, total messages processed, email viruses removed, spam messages filtered, etc., for both the last 30 days and year-to-date.
  • Executive Reporting integration - Key metrics on total account messages, total messages processed, email viruses removed, spam messages filtered, etc.
  • Integrated with itControl Suite, Kaseya, Level Platforms, N-Able
  • Available as software to run at your site, your client's site or hosted by RPS
  • Requires ConnectWise MSP Add-on
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 Roaring Penguin
  • Protect your clients from Spam and Viruses
  • Executive Reporting integration - Key metrics on total account
    messages, total messages processed, email viruses removed, spam messages
    filtered, etc.
  • Integrated with itControl Suite, Kaseya, Level Platforms, N-Able
  • Available as software to run at your site, your client's site or hosted by RPS
Requires ConnectWise MSP Add-on
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SonicWALL
  • Executive Reporting integration – Key metrics on bandwidth utilization, top intrusion attempts categories, web sites by traffic and filtered content categories.
  • SonicWALL Appliance configuration records are updated with reporting data

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  • Free online backup corporate account for ConnectWise/ VaultLogix partners
  • VaultLogix invoicing integration
  • Automatically update and invoice VaultLogix products on ConnectWise agreements
  • Invoicing integration requires ConnectWise MSP add-on
  • Email alerts converted to ConnectWise service tickets
  • Requires ConnectWise Email Connector add-on
  • Easy to deploy online backup client requiring a single installation per LAN
  • Local and offsite storage
  • Includes branded marketing materials, unlimited customer trials, 24x7x365 U.S. based technical support, initial and additional training
  • Integration with leading remote monitoring platforms
Xerox

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  • Reduce document output spend by up to 30% for your customers
  • Capture 100% of the ongoing annuity stream with an all inclusive supplies and service contract for printers and MFPs
  • Develop new customers and expand your reach in current customers to lock out the competition
  • You "own" the network, now "own" the pages for Xerox and HP devices... at a really low investment
    • Xerox provides: Supplies warehousing, ordering, administration, daily data collection, reporting, toner management, etc
    • Xerox carries page coverage risks
    • Channel partner owns customer relationship with Partner-Branded Software
  • Growth opportunity
    • Begin consolidating the printing environment ("fleet virtualization")
    • Establish a platform for adding incremental workflow and IT consulting services
  • Requires ConnectWise MSP Add-On
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Zenith
  • Asset discovery is synchronized with ConnectWise
  • Integrated to ConnectWise managed service invoicing
  • Automatic invoice update of workstation and server quantities
  • Email alerts converted to service tickets using Email Connector add-on
  • NOC Help Desk ticket integration -their NOC can launch a ticket in ConnectWise when they are working with you
  • Executive Reporting integration - Key metrics on managed services that are provide such as server uptime, patches installed, spyware, etc.
  • Requires ConnectWise MSP Add-on

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Overview of Benefits
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