Managed Service Tools

Kaseya, Level Platforms (LPI), N-able and Zenith Infotech... to name a few.
Are you looking to quickly build a Managed Service practice or aggressively scale your existing MSP practice? ConnectWise has joined forces with industry leaders, such as Kaseya, Level Platforms (LPI), N-able and Zenith Infotech, to create MSP tool integration that automates the full lifecycle of managed services, from MSP sales pipeline tracking, service, billing and agreement automation to customer communication that highlights the value of the solution providers MSP service.

Cisco
  • Centralize, manage and report all essential components of their solution offerings
  • Email alerts converted to ConnectWise service tickets
  • Requires ConnectWise Email Connector add-on

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ConnectWise MSP
  • Monitoring
  • Spam
  • Remote Control
  • Asset Discovery
  • Automated Scripting
  • Spyware and Virus Protection

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Cymphonix
  • Exclusive priority pricing, marketing assistance and training for ConnectWise partners
  • Coming Soon! Full Integration to ConnectWise (Executive Reporting) with Network Composer allowing optimal control over Web browsing and Internet application activity
  • Key Metrics on Web Categories, Host Names, Top Web Surfers, Top Application Types, Top Bandwidth Users, IM logging, Spyware and Virus prevention
  • Affordable web monitoring services including full HTTP and HTTPS content filtering, bandwidth shaping,  and automatic report distribution
  • A single, easily managed solution for network protection, application performance and traffic visibility including remote access to real time URL and traffic monitoring
  • Designed specifically for the SMB market allowing ConnectWise partners an opportunity to expand their scope of managed services

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DoubleCheck
  • Executive Reporting integration - Key metrics on total account messages, total messages processed, email viruses removed, spam messages filtered, etc.
  • Requires ConnectWise MSP Add-on

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Kaseya
  • Asset discovery is synchronized with ConnectWise 
  • Integrated to ConnectWise managed service invoicing
  • Automatic invoice update of workstation and server quantities
  • Email alerts converted to service tickets using Email Connector add-on
  • Executive Reporting integration - Key metrics on managed services that are provide such as server uptime, patches installed, spyware, etc.
  • Requires ConnectWise MSP Add-on

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Level Platforms
  • Integrates to ConnectWise Service Ticket API
  • Asset discovery is synchronized with ConnectWise
  • Integrated to ConnectWise managed service invoicing
  • Automatic invoice update of workstation and server quantities
  • Email alerts converted to service tickets using Email Connector add-on
  • Alerts become service tickets in ConnectWise
  • Closed tickets in ConnectWise close alerts in LPI
  • Executive Reporting integration - Key metrics on managed services that are provide such as server uptime, patches installed, spyware, etc.
  • Requires ConnectWise MSP Add-on
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N-Able
  • Asset discovery is synchronized with ConnectWise.
  • Integrated to ConnectWise managed service invoicing
  • Automatic invoice update of workstation and server quantities
  • Email alerts converted to service tickets using Email Connector add-on
  • Executive Reporting integration - Key metrics on managed services that are provide such as server uptime, patches installed, spyware, etc.
  • Requires ConnectWise MSP Add-on

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Postini
  • Executive Reporting integration - Key metrics on total account messages, total messages processed, email viruses removed, spam messages filtered, etc. 
  • Requires ConnectWise MSP Add-on

Postini

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Reflexion
  • Underscore the value that you provide to your clients with Executive Reporting Integration – Key metrics on total account messages, total messages processed, email viruses removed, spam messages filtered, etc., for both the last 30 days and year-to-date.
  • Special training for ConnectWise partners
  • Requires ConnectWise MSP Add-on
  • Try it now
  • Other Reflexion Solutions

Reflexion

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SonicWALL
  • Executive Reporting integration – Key metrics on bandwidth utilization, top intrusion attempts categories, web sites by traffic and filtered content categories.
  • SonicWALL Appliance configuration records are updated with reporting data

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  • Reduce document output spend by up to 30% for your customers
  • Capture 100% of the ongoing annuity stream with an all inclusive supplies and service contract for printers and MFPs
  • Develop new customers and expand your reach in current customers to lock out the competition
  • You "own" the network, now "own" the pages for Xerox and HP devices... at a really low investment
    • Xerox provides: Supplies warehousing, ordering, administration, daily data collection, reporting, toner management, etc
    • Xerox carries page coverage risks
    • Channel partner owns customer relationship with Partner-Branded Software
  • Growth opportunity
    • Begin consolidating the printing environment ("fleet virtualization")
    • Establish a platform for adding incremental workflow and IT consulting services
  • Requires ConnectWise MSP Add-On
Xerox

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Zenith
  • Integrates to ConnectWise Service Ticket API
  • Asset discovery is synchronized with ConnectWise
  • Integrated to ConnectWise managed service invoicing
  • Automatic invoice update of workstation and server quantities
  • Email alerts converted to service tickets using Email Connector add-on
  • NOC Help Desk ticket integration -their NOC can launch a ticket in ConnectWise when they are working with you
  • Two-way integration to allow ConnectWise to become the ticketing system for Zenith
  • Executive Reporting integration - Key metrics on managed services that are provide such as server uptime, patches installed, spyware, etc.
  • Requires ConnectWise MSP Add-on

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Overview of Benefits
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