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Knowledge Management
In the fast-paced world of technology, the only constant is change. Knowing what solutions work best in which IT environments can change seemingly day-by-day. Knowledge management is the most efficient way to stay on top of it all.
Ever resolve an issue with one client, but then suddenly can’t remember what you did now that you’ve got the same problem with another account? Or maybe it’s a situation where the tech who handled the case left the company – and took that experience with him. Doesn’t matter. ConnectWise knows.
The ConnectWise KnowledgeBase records and indexes work history with detailed, searchable data, enabling you to quickly answer questions without reinventing the wheel. And, if you’re open to it, you can share this information with your customers via the Client Portal. Choose from a variety of fields that can be customized to reveal only that information you want to make available.
Leverage the knowledge of one-to-many with the ConnectWise KnowledgeBase. |
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Knowledge Management Feature List
- Search ticket details
- Text-based search capabilities
- Filter based on location
- Filter based on department
- Filter based on service board
- Filter based on customer
- Filter based on date range
- Roles based security
- SSL supported
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See the other Analyze & Report modules
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