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IT Service Manager – maximize productivity and make the most of resources
Are you an IT Service Manager who would like to:
- Consolidate dispatch and review of resources into one view that shows all scheduled activities?
- Ensure visibility of client history, configurations, service requests etc with anytime, anywhere system access?
- Instantly notify technicians or engineers of new or changing assignments?
- Reduce call volumes with a web based client portal and knowledge base that allows clients to enter requests, automatically notifies them of updates and helps clients help themselves?
- Improve service level compliance by managing and prioritizing all service requests as well as automatically issuing alerts based on custom escalation rules to improve responsiveness?
- Implement best practices by using the online, role based ConnectWise University training curriculum and one-on-one sessions with an implementation consultant?
- Collaborate with other IT Service Managers through the ConnectWise Community and Forums?
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If the answer is yes, then ConnectWise PSA is the solution for you. Designed based on 27 years of experience as an IT solution provider and developed specifically for the IT services industry ConnectWise PSA allows IT services companies to automate workflow so they can efficiently manage resources, projects and processes.
Listen to what our Partners have to say:
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