ConnectWise: The Software Solution for Important IT Service Management Problems

IT Service Management professionalWhat Are IT Service Management Problems?

IT Services Management problems have two main characteristics. One, they affect your entire company’s operations, even though only one or two functional departments may contribute to them. Two, IT service management problems can be major barriers to the long term success of your company.

Even if you don’t have specific IT service management issues, it is still valuable to study what leads to success, to accelerate positive results, and to prevent potential problems,. For example, while the industry average for net profits is around 10%, there are many IT service software solutions companies achieving much higher results, even up to 40%, using good management practices such as ConnectWise IT service management software.

Looking At the Three Things That Matter…In Context

In an Overview of Management & Workflow Problems, three key areas of focus are described. These are Knowing (through Business Intelligence), Doing (through Process Management) and Measuring (through Performance Management). By looking for the Knowing, Doing and Measuring levers, you will be able to identify long term solutions, not just quick-fixes. In each case, ConnectWise IT service automation is exactly what you need to take you to the next level of performance.

Knowing, Doing & Measuring For Specific IT Services Management Problems

Cash Flow & Liquidity:
One of the major issues many small and early stage IT Solutions firms face is managing cash flow. They develop Profit & Loss Statements to manage by, and may even set up revenue and expenses to be reported on an accrual basis. Even with this, it is often a big surprise to learn that profitable companies actually do run out of cash. Usually the biggest issue is in Knowing, in other words having the business intelligence in the form of a Cash Flow Report. But then Doing and Measuring become critical so that good cash flow practices become processes, and then, measuring the success of these actions.

Click here to learn more about specific indicators of Cash Flow Problems, some of the causes, the cures and how ConnectWise IT services management software can help you.

Profitability Issues

Profitability is the most global of all IT service management issues. There are several contributors to both low and high profitability. Your business model heavily influences your profitability, so any solution should enable you to increase revenues and decrease costs. ConnectWise excels in helping you achieve profitability by: providing reports with the information you need to identify your greatest opportunities (Knowing), automating workflow for all your key processes (Doing), and providing work role and company performance measurement in the form of reports and dashboards (Measuring).

Click here to learn more about specific indicators of Profitability Problems, some of the causes, the cures and how ConnectWise IT service management software can help you.

Weak Revenue Growth

Revenue growth requires a systematic approach to identifying opportunities, managing the pipeline, winning business from new and existing clients, and attending to up-sell and cross-sell. Everyone in your company can participate in identifying and developing these opportunities. ConnectWise helps you in Knowing where your opportunities are, in Doing by providing key Marketing & Sales process automation, and in Measuring your performance.

Click here to learn more about specific indicators of Revenue Growth Problems, some of the causes, the cures and how ConnectWise IT service software can help you.

Low Resource Utilization

Often low resource utilization is identified for billable employees, but frequently the problem spans across the whole company. It just hurts more for billable employees. ConnectWise increases resource utilization by driving processes that are tied to execution timeframes. With ConnectWise, you have complete transparency into how long things take. Automatic notifications and escalations increase process speed, and you can see in real time the speed of your major workflows, with the ability to easily spot opportunities for efficiencies with use of workflow tools. Finally, graphic dashboards and management reports provide powerful ways to measure, so you can continually monitor, and proactively manage, your utilization rates.

Click here to learn more about specific indicators of Low Resource Utilization Problems, some of the causes, the cures and how ConnectWise IT service management software can help you.

Can’t Seem To Grow? Scaling Difficulties

Aside from growth related to weak revenues, some IT service software solutions companies reach the brink of chaos, where there are so many balls in the air that even the most expert juggler could not handle. The truth is the only hurdle to higher revenues is your ability to handle growth. Common symptoms include a rise in client complaints about slower/missed follow-up, a decline in service quality, or other customer service issues. The good news is that ConnectWise can help you control your business more systematically, so you can more effectively manage the Knowing, Doing and Measuring levers.

Click here to learn more about specific indicators of Scaling Difficulty Problems, some of the causes, the cures and how ConnectWise IT services software can help you.

No Visibility into Operations

A lack of visibility into business operations is a widespread issue with all management problems. Sometimes this issue exists in isolation, where you are not suffering with revenue or cost implications. Your profitability is acceptable, your revenues are fine, and you are growing at a satisfactory rate. The problem is that you cannot improve anything because you don’t have the ability to specifically identify instances of high or low performance, and the effects of each. This makes it difficult to develop and replicate best practices across your company. You also cannot see trends or important blips. Your problem is primarily one of Knowing and Measuring. ConnectWise can change this starting on the date of implementation.

Click here to learn more about specific indicators of Visibility Problems, some of the causes, the cures and how ConnectWise IT service automation can help you.