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Case Study: IQ Systems, Inc.
Streamline
 When IQ Systems outgrew its home-grown IT services system, they looked for a solution to match their business model. They initially selected and implemented another solution, but after six months of struggling, the company knew that was not the answer.
As a traditional IT services company moving into Managed Services and rapidly becoming an MSP, IQ Systems' leadership also knew they must capitalize on a short window of time to successfully build their offering in this promising market segment. "We had difficulties obtaining the information and reports we needed to run our business from the previous system," explains IQ Systems VP of Operations Jack Dawson, who personally invested countless hours attempting to resolve numerous issues. "When you operate in a fast-paced, highly competitive industry like ours, you can't afford to waste valuable time. It's senseless." After implementing ConnectWise PSA, Dawson says he now saves up to 20 hours a month, and reports are just a click away.
“ConnectWise saves us $30,000 a year.”
"ConnectWise works the way we do. It streamlines workflow and makes it much easier to do my job. Migrating to ConnectWise took us to an entirely new class of product - a solution that includes comprehensive integration with the leading MSP tools we use as well as the Great Plains accounting package we deployed to help support our rapid growth." Dawson underscores seamless accounting integration as a major advantage, noting that ConnectWise enabled the reduction of a staff position and annual cost savings of at least $30,000. "ConnectWise understands the solution provider business model - a critical distinction when you're evaluating systems to help you aggressively grow into a new market segment such as Managed Services. By knowing the industry nuances and incorporating that expertise in its products, ConnectWise clearly helps companies like ours achieve ambitious objectives."
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