Servoyant
Servoyant empowers your team with complete network monitoring tools, network management tools, network automation tools, and network reporting tools designed to help you prevent problems and keep network systems running smoothly. With rapid deployment and customizable configurations, Servoyant unifies disparate network support tools into a single platform. As a SaaS offering, Servoyant has a quick signup process, rapid deployment, provisioning templates and automated discovery. Administrators can manage and monitor an entire network in minutes.
Learn More: www.servoyant.com
Features & Benefits
- Tickets can be created in Connectwise manually via single-click or automatically via resolution profile
- Tickets will contain all the information Servoyant collects for the alert
- Ticket status will be updated in Servoyant from Connectwise
- Servoyant does not provide for a "closed-loop" system as it is our belief that an external system should not clear an alert whose condition may not have been resolved. Servoyant provides an auto-clearing system that will clear the alert when the alert condition has been resolved as an alternative method.
- Device configurations will be exported from Servoyant to Connectwise automatically in order to maintain current configurations in Connectwise.
Servoyant will also retrieve all ticket header information to provide a single source of reporting on:
- Ticket response time
- Resolution time
- Tickets by incident type
Sales & Support
Reach out to ConnectWise sales to learn how to get the MSP Add-on Module which is required for this integration. For sales and pre-sales questions of Servoyant, contact mspsales@servoyant.com or Moy Speckman at 214-919-0396. For support for the integration, Servoyant offers a complete support center located at http://support.servoyant.com.
