NetEnrich transforms the way IT solution providers serve small and midsize enterprise businesses. NetEnrich's Remote Operations Center (ROC) offers enterprise-class remote infrastructure management of complex systems and applications, networks, virtual environments and the cloud, all at a predictable monthly service fee. Partners who use NetEnrich position themselves as strategic IT service providers to midmarket businesses, targeting new growth and business value on the OpEx side of IT budgets. NetEnrich services and technology power a comprehensive suite of remote "Closet to Cloud" managed services delivered by a secure ISO 27001 IT Operations Center working 24/7/365. Visit us at www.netenrich.com, follow us on Twitter @NetEnrich or call 408-436-5900.
NetEnrich
Connectwise integration will work for all of the service tickets that reside in the NetEnrich NOC service board. The solution provider partner is required to make sure that tickets are updated, and that the status of a ticket is changed and moved to the NetEnrich NOC service board in order for the integration to work properly, and for the NetEnrich NOC to receive ticket updates from Connectwise. The NetEnrich services team will also update tickets and move them to the NetEnrich NOC service board. The solution provider partner can move the ticket to other service boards as required internally; however, in order for the NetEnrich services team to respond to and work on a ticket, the ticket has to be moved back to the NetEnrich NOC service board.
Features & Benefits >>
Features & Benefits
- Use Connectwise with NetEnrich's Remote Operations Center (ROC) services and NetEnrich's Services Gateway technology platform
- Two-way integration of ticket creation, updates and resolution
- Comprehensive workflow with detailed steps are provided to create a new member/service boards and necessary login credentials
- Detailed status messages in the Connectwise system for each step of the integration
Sales & Support >>
Sales & Support
Please contact NetEnrich for information on how to obtain the integration steps, and for assistance with set up or technical support.
